How Do I Make Notes of Guest Interactions?
Updated
Video Walkthrough
Each interaction that takes place between you and your guest is important. Everything from critical details like scheduling and special requests to conversational tidbits that will endear you to your guest should be recorded so that you can always recall them later.
Tokeet makes it easy to record the most important information from your guest interactions. Simply follow the instructions below:
- Select “Guests” from the menu on the left-hand side of your dashboard.
- Next, select the guest about whom you wish to make a note from your guest list.
- On the guest detail overlay, select the “Notes” tab.
- Add your note to the notes section.
- Finally, click “Save”.
- For guest interactions, choose the Interactions tab of the guest details overlay.
- Choose the Interaction type, and enter in the notes you would like to record.
You will now have a record of each interaction that takes place between you and your guest.
This will allow you to be more informed about your guests’ needs and avoid the frustrating experience that comes from a guest being required to repeat themselves or re-submit information you’ve already received.
This is just one of the many ways Tokeet helps you become a better rental property manager.