Not able to change channel / source on a booking. In example if I choose by mistake Homeaway as the source channel for a booking that I have confirmed manually on Tokeet dashboard is not possible to change this later.
Posts made by Konstantinos Kiamos
Rareginie min/max function should only work on default rate and not in all channel conversation rates (or should be ignored on all channels when adding a manual rate).
I.e. if you set a minimum 100$ and you have set +20% conversion for BDC and then for a few days you want to add manually a big discount lets say 70$/night this will result BDC to not to get 70$+30%=84$ but 100$ instead as this is the minimum. In order to make the rate work on BDC you only have the option to lower the min rate to 80$, but this may have as a result to get lower rates on future months which is the reason you got a minimum of 100$ in the first place.
RE: AIRBNB - Serious security issue
I understand 100% your case, and my response remains exactly the same. This is not a tokeet issue is an airbnb limitation. Read about API connections and channel managers on airbnb help and you will figure out what am saying is true.
Automata/Tokeet emails do not go through Expedia. The Expedia mask email simply blocks emails sent from Tokeet.
Tokeet support official answer is that Expedia does not works with channel managers and they cannot do anything. Which, is unfortunately not true.
- Other channel managers do work
- Expedia let you use any email address to send messages to guests using the Expedia mask email. You only need to register the sender's email address. When I register my @XXXX.tokeetemail.com address Expedia do not receive any messages I sent from Tokeet. However, if I register any other email address (i.e. my personal or business email) and use that to send messages to the expedia mask email everything works fine.
So in my understanding, Expedia supports messages sent outside their system as long as the sender address is registered. For some reason tokeetemail is blocked from Expedia even if it is registered as allowed sender in their system. I think that this has to do with authentication issues of Tokeet email, the same issue that makes a lot of Tokeet messages arrive on spam folder in many guests.
I do not know if Tokeet support is fully aware of this, and if there are after a solution, however, I was wondering if anyone has find a work around to send Expedia guests Tokeet messages
RE: AIRBNB - Serious security issue
This is a well known Airbnb requirement and is not forced or has anything to do with Tokeet. If you like your channel manager to have a robust connection with Airbnb, you will have to accept this requirement.
In my opinion Airbnb is trying to "force" professional managers that use professional tools to accept several policies, this is an example.
RE: Tokeet emails go to spam
Hi I wanted to follow up on this, because I think I noticed some changes.
Moreover, while i feel confident that you will deal with this as soon as possible I wanted to share with the community the answer of the support team on the issue:
I wanted to confer with our mail server team before following up with you. If the mail is ending up in the junk folder we request that you ask the user to mark mail from Tokeet as safe in their email program.
This is kind of answers is what drive us, the loyal tokeet users, crazy. It's completely unacceptable!
RE: Rategenie owner report
This is the future rates / occupancy report for the next months on rategenie.
It would be very helpfull to be able to get a report for the previous months, since the data is already there it should be easy. In this way we will be able to evaluate performance comparing with market and share it with owners.