Currently cleaning fee is considered as a tax and if enabled is added very every inquiry. So if you receive an airbnb booking that already includes cleaning fee on the rate the "Tokeet cleaning fee" will be added on the inquiry summary. This leave us with the choice to either disable cleaning fee so reservation details from OTAs is accurate or enable cleaning fee and ignore Tokeet data and reporting.

Cleaning fee should be associated with both rates and channel and the rental. So for example we should be able to choose to have cleaning fee for Tokeet website reservation and not for airbnb.

Until fixing this offering the same rates on Tokeet website and channels is almost impossible if you use cleaning fee in your pricing model.

Its 100% possible. I am using a 3rd party service that is having this function, however, I was wishing to have all these under tokeet.

Add the option to add Business / Billing details on any guest that will be able to appear on invoice. Now if we need to bill a company we have to replace guest's name or other details (i.e. address) with billing details.

HTML forms instead of documents. Asking people to fill a form on a document is completely outdated. It doesn't work correctly on mobile devices.

Being able to built an html form inside signature and then ask guests to fill it, it will be a great improvement.

Branding email templates is a beautiful feature, however, is a little tricky to make it work correctly even if you have html knowledge. Pasting or updating the html code is not always very easy.

One thing I have noticed for a while now and hoping it will be resolved with TV3 is that if you are using a custom email template for messaging this will be used only for messages sent from the web app. If you are sending a message from the mobile app the Tokeet default template will be used instead. I really hopped this could be fixed as it sounds an easy one.

When using custom codes in automata templates this has a result a line break to be inserted after the custom code.

ex.: Instead of
"text text text "CUSTOM CODE" text text text text"

I get
"text text text "CUSTOM CODE"
text text text text"

when the triger fires.

Rategenie provides a great comparison of our properties performance to the market with adr and occupancy statistics. However, data is only for current month and future months. It would be a lot useful if we could access past performance and even more create a report of this data to provide to owners.

Add an option to be able to respond with a message to airbnb inquiries. Now if you set up a trigger for new inquiries you will also get this trigger every time someone books instantly, since tokeet creates an inquiry before confirm the booking (so 2 events at the same moment - 2 messages, assuming that there is a trigger set for booking confirmation).

The only work around on this is to set the "inquiry" trigger to fire after some time the inquiry was created and only if the trigger for the booking confirmation has not yet fired. But again in this option the minimum delay time you can set is 1 hr, which is huge for responding with an automated message to a guest's inquiry (in my opinion).

Also an automated pre-approval will be nice for airbnb.

I will be there @Ryland-Nelson

I have talk with support a few times and it appears that is most an airbnb issue, airbnb api doesn't pass through the altered info with booking event, or something like that.

Same thing happens if you make an alteration on airbnb site for a confirmed reservation to another property. Lets say a guest doesnot like the property and you would like to move him to another property. Since, you do not have the option to alter a reservation within tokeet you have to do this on airbnb, however, tokeet never gets updated about this.

Always the case is for properties under the same profile, which is our case.