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    Joy Alexander

    @Joy Alexander

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    Latest posts made by Joy Alexander

    • RE: System downtime, March 9, 2020

      We are still having serious issues that have not been fixed by yourselves. No one is responding on live chat to me. We need help.

      Summary of Tokeet Issues:
      (1) Taylor Retreat booking was made on Expedia despite hold on Tokeet – and the booking is not showing on the calendar.
      We have had to relocate them to Harris Retreat but the booking is not showing so we are unable to move the booking over to Harris Retreat (We had to apply a hold).
      When we try and click onto the booking we get an error message.
      See Screenshots below:
      0a72934d-780a-4d51-89b6-2bcdb068216d-image.png
      743263f0-ce18-4814-aa0f-e4537902c60b-image.png
      b5ea15c7-fa3e-4074-a139-3b5d953e90ac-image.png

      (2) Elms Way booking – was put on manually on Tokeet but it has since disappeared from the calendar (So we applied a Hold)
      4f32e0f5-4012-4daf-9b63-996720c62015-image.png
      85e4b595-f019-44e4-9c92-0efbf151ae7b-image.png
      f28557ed-85ba-4551-864b-e216be9aa945-image.png

      Could we please get help so that you can get these bookings to show in the calendar so we can view the booking and edit details. We need this treated urgently and no one is responding to us. Please!

      posted in Technical Help
      J
      Joy Alexander
    Tokeet
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