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  Tokeet emails go to spam
  tokeet emails spam • • Konstantinos Kiamos  

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  Automata custom code and line brake
  automata custom code line brake • • Konstantinos Kiamos  

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  Hi Konstantinos. After a recent discussion with the team, we concluded that you will want to edit your custom codes as Plain Text in order to remove the line break when it is parsed into an outgoing message. The reason this can not be done transparently is because we wish to provide maximum functionality with the custom codes, which means rich text support. As a result, the rich text editor automatically wraps the text in a paragraph tag. This means that when the code gets inserted, it will automatically insert the line break at the end. If you save the custom code as plain text, and manually remove the <p> tag, then you will be able to insert the custom code in-line with other text, and not have the line break added at the end. Sorry if it's not the exact solution that you would like, but this will work for what you are experiencing. We think the benefits of keeping custom codes as rich text far outweigh the inconvenience of an added line break. As always, we appreciate the feedback.
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  Cleaner notifications
  notifications cleaner • • Ethica Property Limited  

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  Hi. Yes, you can send notifications to your cleaners. You will want to add your cleaners to your Tokeet account as a user. https://www.tokeet.com/help/user-settings-and-logins/how-do-i-add-and-update-users This can be as a house staff user, if you do not wish to have them see booking totals. https://www.tokeet.com/help/user-settings-and-logins/user-type-and-permissions-overview You can then restrict the rentals that the user is able to see. They will only be able to view the calendars for the rentals that they are not restricted from. https://www.tokeet.com/help/user-settings-and-logins/restricting-user-access You can then make that user a recipient on a booking confirmation automation either in TV3, or in Automata. https://www.tokeet.com/help/triggers/tokeet-version-3-triggers https://www.tokeet.com/help/triggers/automata-trigger-details This way, when a new booking is created, the message will be sent automatically to your cleaner.
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  Updating Guest Email for Signature
  signature guest email updating • • Matthew Evans  

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  Hi Matthew. I have noted this request for our next Signature meeting. If this can be done, we will definitely implement it. I have to run it by my developers first to make sure it's feasible with the data that we have. Thank you for bringing this to our attention.
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  Stripe Payments via Booking.com
  stripe booking.com payments via • • Blake Bettley  

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  Correct Guest numbers Info from the OTA's brought into Tokeet
  guest info correct numbers otas • • Alistair Wood  

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  Stripe can't create the customer information with Bookingcom reservation
  stripe information cant create customer • • Tokeet User 6  

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  Recurring expenses do not work
  recurring expenses • • Brightleap Apartments  

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  Recurring expenses still do not work.
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  This topic is deleted!
  • Leigh Rees  

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  Guest portal sends information for wrong apartment!
  guest information wrong portal sends • • Brightleap Apartments  

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  @Brightleap-Apartments I certainly understand your point of view on this. I definitely don't like any of the bugs that are reported and with unlimited resources I would stay up day and night to make sure that we wiped them out systematically. However, as a company with ambitious plans that are always in motion, we have to prioritize our resources accordingly. I promise you that these decisions are made with multiple factors being considered. I will ask the team to review the priority next time we meet and will update you here if I have any new news. Thank you again for finding and reporting this issue. I really do appreciate you spending the time to report these items. Sincerely, Christian
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  Automata - Multiple "Booking Confirmed" triggers for AirBnB bookings
  automata booking multiple triggers confirmed • • Brightleap Apartments  

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  @Brightleap-Apartments We're seeing that the booking confirmation is actually coming in twice from Airbnb. That is the reason for the repeat firing of the triggers. I have sent you instructions via in-app live chat on how to proceed.
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  Custom Access Codes (last 4 digits of mobile)
  custom access codes last digits • • Mark Hodgkiss  

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  Hi Mark, At the moment Tokeet has a few options. One of which won't work for what you are describing. I'll cover this one first. Data dictionary token that creates a random 4 digit code. An email template will send out to the user giving them a unique 4 digit code. However, a human would have to take this information and update the door code using an online remote lock provider. Using an automated payload in automata, you can send the guest phone number. Since you only need just the last 4 digits of the string the function should be pretty simple. Programming that data to flow to your remote lock would be possible if they provide this option to you. Please let us know how you manage with this. We're looking at some direct integrations for the future but it would be great to see this type of workaround in the meantime. Thanks, Christian
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  Weekly & monthly prices not flowing from Tokeet to AirBnb & Booking.com
  tokeet prices weekly monthly flowing • • Craig Burford  

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  Hi Craig, To handle your specifics please notify us on live chat so that we can work with you on getting this sorted. I will respond to you with some basic information that will be helpful for other users browsing this area. The Weekly and Monthly field under the Tokeet Rates Settings tab do not push to AirBnb. The reason for this is that when AirBnb has any type of issue with rate synching they would replace your standard rates with your base rate, so this had to be turned off on our end to avoid pushing dangerously low prices based on a systemic issue that we have no control over. The weekly and monthly discount for AirBnb is set under the connection details Price Settings option. You can find that by going to Channels > clicking into the AirBnb (new) connection you are working with > and using the actions button to select Price Settings From here you can set the weekly and monthly discounts (based on percentage of the current nightly rate) If this does not work for you, please reach out to live chat so that we can view the specifics on your connection. Thanks, Christian
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  Unable to unlink with airbnb after deleting the account, no actions can be done in airbnb either
  airbnb unable unlink deleting account • • ALEJANDRO MEDINA  

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  ive been succesfully responded by tokeet service, if any of you come across this same problem this is the way to solve it = On Mon, Sep 16, 2019 at 01:03 PM, "Fakhar Abbas" fakhar.abbas@tokeet-7e2995b121d6.intercom-mail.com wrote: Hello, to resolve this issue please log into Airbnb. Log into your airbnb account click this link https://www.airbnb.com/rooms/sync click the edit button at the end of the connection> click Stop sync Then click on Account Settings -> Privacy and Sharing and remove Tokeet. This will ensure that there are no ties between Airbnb and Tokeet.
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  Tokeet confirms booking for wrong property - Airbnb API
  tokeet booking wrong confirms property • • Konstantinos Kiamos  

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  I have talk with support a few times and it appears that is most an airbnb issue, airbnb api doesn't pass through the altered info with booking event, or something like that. Same thing happens if you make an alteration on airbnb site for a confirmed reservation to another property. Lets say a guest doesnot like the property and you would like to move him to another property. Since, you do not have the option to alter a reservation within tokeet you have to do this on airbnb, however, tokeet never gets updated about this. Always the case is for properties under the same profile, which is our case.
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  Tokeet Community: Change username - invalid password
  tokeet community change username invalid • • Aswin Rianganand  

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  @Aswin-Rianganand Hi Aswin - are you logging in with your email address or the user name? Only the email address will be accepted. Are you posting from the account in question? If you're certain there's an error in the process, please click on my profile and start a chat with me - then let me know what you'd like to change your info to and I'll do it manually so you won't have to wait for the dev team to sort it out.
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  Tokeet down?
  tokeet down • • Ryland Nelson  

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  Hi Ryland, You should be up and running again. Please do a hard refresh and log out/in if that doesn't do the trick. Sorry for the inconvenience. Christian
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  Tokeet websites do not show on Google
  tokeet show websites google • • Brightleap Apartments  

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  I got my tokeet websites to show on google. Create a google business listing as a start. and get your website linked to from other websites. Then it will show up.
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  MOBILE APP (iOS or Android) CALENDAR IS BLANK and UNRESPONSIVE
  mobile app calendar ios android • • Aswin Rianganand  

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  my calendar crashes on ios app everytime I try to scroll in it.
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  Group rate settings.
  group rate settings • • Serviced Living Liverpool Team  

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  @Serviced-Living-Liverpool-Team Hi, Group Rates do in fact push to the OTA's provided they are API connected channels. (Example: HomeAway is currently connected via iCal so no rate pushes will go through) There are some important things to consider regarding group rates. Group Rates are overwritten by any Standard Rates set up on the same rate category for the same rate period (dates). Group Rates and Standard Rates are overwritten by any Promo Rates which were migrated from the older version of Tokeet. Group Rates must be mapped just like Standard Rates in order to push to the OTA's you intend to send them to. If you are seeing the group rates show up on the rates calendar this tells me you have set them on the "default" rate category which is great. Next you must also make sure the "default" rate category is set to push to your channels under the rate mappings tab. The following article will be helpful in understanding how group rates are meant to work. If you have a specific question please raise this issue in the live chat so that one of our support personnel can assist you with the specifics relating to your account. https://www.tokeet.com/help/rates-management/migrating-rates-to-tv-3 Thanks, Christian