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  SIGNATURE unusable
  signature unusable • • Hervé GATE  

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  The SIGNATURE module has been working again since yesterday. Correction applied. My tests are positive. Thank you... even though it took me a very, very long time.
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  close calendar only for one channel?
  calendar channel close • • Irina Sheshina  

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  Tokeet websites do not show on Google
  tokeet show websites google • • Brightleap Apartments  

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  @jtbennett said in Tokeet websites do not show on Google: @Brightleap-Apartments Thank you for bringing this to our attention, we're going to work this out immediately. Looking at the site source now, I'm seeing some clear issues that one of our front end engineers is going to have to address - I'll update you as soon as it's been corrected. @jtbennett said in Tokeet websites do not show on Google: @Brightleap-Apartments The issue has been discussed and passed to the development team now - they are currently working on a new version of the website builder so it should be addressed soon. Could you please clarify what the words "immediately" and "soon" mean in Tokeet world, since absolutely nothing seems to have been done on this yet and my direct booking website is essentially invisible to the world?
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  Recurring expenses do not work
  recurring expenses • • Brightleap Apartments  

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  @christian-zaragoza said in Recurring expenses do not work: Hi, We identified an issue with this new function at the end of last week and have pushed an update which should resolve this. Please monitor recurring expenses which are due to copy themselves and let us know if you are still experiencing issues. Thanks, Christian This STILL does not work. What's the issue please?
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  BDC messages never come in to inquiry
  bdc messages inquiry never • • Ryland Nelson  

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  It's because they haven't implemented the BDC messaging API and instead rely on the booking.com email address. If you send the guest a message and they reply, it works OK, but if the guest sends you a new message via the booking on BDC it doesn't link together properly. This has been an issue for me for ages though, not just recently.
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  Channel source
  channel source • • Konstantinos Kiamos  

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  Automata and Homeaway/VRBO
  automata homeawayvrbo • • Konstantinos Kiamos  

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  adding cleaning fee to rental
  cleaning fee rental adding • • Patti Ward  

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  you have to set it up as a tax
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  Updating Guest Email for Signature
  signature guest email updating • • Matthew Evans  

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  has this been resolved?
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  Tokeet is disabling "requires government ID" and "previous positive reviews"
  tokeet disabling requires government previous • • Leigh Rees  

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  Hi Leigh, When the Airbnb released their new API that was adopted last year and fully switched to a few months ago this year, there were no options available from them in regards to setting them and pushing them via the API. If these have now been added to their API settings, I will ask our developers to review it and look at adding it in.
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  Importing Tokeet calendars to Mac OS Calendar
  tokeet calendar importing calendars mac • • Henry Ho  

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  Correct Guest numbers Info from the OTA's brought into Tokeet
  guest info correct numbers otas • • Alistair Wood  

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  same here. plus plus
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  Expedia emails
  emails expedia • • Konstantinos Kiamos  

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  Thanks for the tip. I didn't know this is possible. I will ask them for it, hope they will approve it.
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  Tokeet emails go to spam
  tokeet emails spam • • Konstantinos Kiamos  

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  Without fail every single email sent from tokeet will go to junk mail folder in any hotmail account. I’ve been reporting this for years and it’s always been ignored. Hopefully it will be fixed sometime In the years ahead?
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  Automata custom code and line brake
  automata custom code line brake • • Konstantinos Kiamos  

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  Hi Duane, thanks for your response. May I ask if you have tested your suggestion? Because I have already tested that a few times now and back when I first realised about the problem and unfortunately, the <p> </p> is automatically added to the costume code after hitting save. So I cannot remove this manually, because when I do and try to save my changes <p> returns back. Let me know if there is a work around
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  Cleaner notifications
  notifications cleaner • • Ethica Property Limited  

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  Hi. Yes, you can send notifications to your cleaners. You will want to add your cleaners to your Tokeet account as a user. https://www.tokeet.com/help/user-settings-and-logins/how-do-i-add-and-update-users This can be as a house staff user, if you do not wish to have them see booking totals. https://www.tokeet.com/help/user-settings-and-logins/user-type-and-permissions-overview You can then restrict the rentals that the user is able to see. They will only be able to view the calendars for the rentals that they are not restricted from. https://www.tokeet.com/help/user-settings-and-logins/restricting-user-access You can then make that user a recipient on a booking confirmation automation either in TV3, or in Automata. https://www.tokeet.com/help/triggers/tokeet-version-3-triggers https://www.tokeet.com/help/triggers/automata-trigger-details This way, when a new booking is created, the message will be sent automatically to your cleaner.
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  Stripe Payments via Booking.com
  stripe booking.com payments via • • Blake Bettley  

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  Stripe can't create the customer information with Bookingcom reservation
  stripe information cant create customer • • Tokeet User 6  

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  This topic is deleted!
  • Leigh Rees  

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  Guest portal sends information for wrong apartment!
  guest information wrong portal sends • • Brightleap Apartments  

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  @Brightleap-Apartments I certainly understand your point of view on this. I definitely don't like any of the bugs that are reported and with unlimited resources I would stay up day and night to make sure that we wiped them out systematically. However, as a company with ambitious plans that are always in motion, we have to prioritize our resources accordingly. I promise you that these decisions are made with multiple factors being considered. I will ask the team to review the priority next time we meet and will update you here if I have any new news. Thank you again for finding and reporting this issue. I really do appreciate you spending the time to report these items. Sincerely, Christian