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Technical Help

• G

  My Boostly website is not showing on my dashboard
  website boostly showing dashboard • • Ged Gurney  

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  Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can't be shared here.
• C

  Sync with my Managing Agent
  sync managing agent • • Craig Stevens  

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  Hi Craig. You can connect to your agent's calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent's calendar. You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet
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  Tokeet And Wheelhouse Not Syncing
  tokeet wheelhouse syncing • • Paul Gomez  

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  @Paul-Gomez You are discussing this issue with tokeet support on intercom therefore this thread is considered closed.
• T

  My account is inactive. How to reactivate my account?
  account reactivate inactive • • Tan Ying Keat  

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  Hi Tan. Sorry for the inconvenience! You can reset and unlock your password from the "forgot password" link: https://app.tokeet.com/forgot If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first--because it will keep trying to log in with the "old" password and lock you out again.
• C

  Change calendar start day to Sunday
  calendar • • Candace Schwab  

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  @Candace-Schwab Yes, we submitted an enhancement request for the Tokeet calendar. I just wanted to make sure that I did not misunderstand your original request, so I also provided instructions on how to change the calendar in the editor.
• L

  Change language for calendar and rental type
  calendar rental change language type • • lam son  

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  @lam-son The issue with the calendar translation has been resolved. The other issues you sent via email are being reviewed by the support team, and we will followup with more information. Thanks.
• M

  Sympl Trial Expired - no way to reactivate
  trial reactivate sympl expired • • Mateusz Sobierajski 0  

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  @Mateusz-Sobierajski That's okay. As a courtesy, we have extended your trial for this account by 7 days. The other trial extension on the other account has been cancelled.
• T

  My homestay nightly price jumps back to weekday price MYR160, weekend price RM180 without smart price after connected airbnb with sympl.cm
  homestay nightly price jumps weekday • • Tan Ying Keat  

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  Hi Tan. We'll be happy to take a look at this for you. As this will require the sharing of account information, please either log into your account and message us from Live Chat, or you can send us an email at support@tokeet.com. We look forward to hearing from you.
• M

  Automation trigger not sending email when booking is confirmed/cancelled
  booking automation email trigger sending • • Matthew Ward  

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  Hi Matthew. This will require you to provide information about your templates and triggers. It might be better if you contact us using the live chat button in the app, or sending an email to support@tokeet.com. We'll be happy to help resolve your issue.
• A

  Tokeet login
  tokeet login • • Ana Aveiro  

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  @Ana-Aveiro Issue has been identified and fixed. All applications are up and running properly now. We are sorry for any inconvenience that this has caused and we appreciate your patience in this regard.
• R

  Error "The specified rental is already linked in this channel" when I try to link my rental with Airbnb API
  rental error specified already linked • • Richard Screen  

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  Hello Richard, We can see that all of your Airbnb listings are linked with Tokeet rentals. Can you please let us know with which Rental you are having this issue and you are trying to connect it with which listing?
• C

  Custom Branding - Rental Name
  rental custom branding name • • Cristiano Ferreira  

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  Hi @Cristiano-Ferreira , Currently it is not possible to select Display Name as there is no token for that in Template Dictionary. We have captured this enhancement request and will let you know when it is in place.
• S

  Airbnb Sync
  airbnb sync • • Scott Souter  

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  Hi Scott. I'm not sure if my last suggestion worked for you. I'd also like to suggest the use of dynamic rates in Tokeet. These push automatically, when your occupancy changes between a low and high occupancy rate. They also have the added benefit of automatically pushing whenever you change your rates in Tokeet. In this way, if you have a flat amount you want to change for the date range, then you can set the min and max rates the same, so that you don't have to worry about occupancy affecting your nightly prices, while still getting the benefit of automated pushes. You can read more about dynamic rates here. Hopefully one of the solutions offered here will suit your needs. If not, please let us know.
• S

  Airbnb Channel Problem
  airbnb channel problem • • Scott Souter  

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  Hi Scott. Thank you for the detailed rundown of your experience. While your connection is up and running now, I'd like to gather some more information for our team to look at. Are you saying that when the Airbnb authentication popup appeared during the connection process, that you failed to tick the checkbox that says that you agree with the terms and conditions outlined? If this is correct, are you think saying that failing to check this box still resulted in Tokeet being added into your Airbnb account on the Connected Apps page? We'd like to replicate the steps that you performed, to see if there are any anomalies that need to be addressed. Your feedback is appreciated.
• H

  IP Addresses from Tokeet for calendar sync
  firewall ip addresses cloudflare • • Henry Ho  

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• F

  Booking Widget bug in Safari
  booking widget bug safari • • Future Marketing  

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  Hi. I see that our team was able to resolve your issue via live chat. Changing "async" to "defer" in the widget code will correct this issue. Please let us know if there is anything else we can assist you with. We're happy to help.
• L

  Invoice puts random number into discount column
  discount invoice puts random number • • Lydia Ebbs  

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  @Lydia-Ebbs Hi Lydia, please reach out to our support team via live chat or email (support@tokeet.com) so that we can review your account and investigate further. Thanks.
• S

  Search Widget by Location
  widget search location • • Steve Barton  

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  @Steve-Barton Hi Steve, this function is not currently available via the widget so we went ahead and submitted an enhancement request for it. Thank you for your suggestion.
• P

  Issue with new invoices & receipts
  issue invoices receipts • • Pavlos Skoufis  

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  @Pavlos-Skoufis Links to the old Tokeet invoices are now available. They can be found on the Billing History page, under the 'Tokeet Invoice' column. These invoices will include your VAT ID.
• I

  spam
  spam • • Irina Sheshina  

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  @Irina-Sheshina Have you configured the reCAPTCHA on your website? This will help to prevent automated spamming of your inbox. You can [follow the steps in this guide](link url) to complete the process.