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Technical Help

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  Channel source
  channel source • • Konstantinos Kiamos  

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  Lovely that the system tells me the thread is quite old. I know that, as it is why I am chasing why the promised change has still not been delivered
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  Getting notification-bom from Airbnb
  airbnb getting • • Bali Vacation Homes www.balivacationhomes.com * Luxury Villas in Bali *  

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  Something is wrong indeed, i get Airbnb inquiries set as NOT READ, although i have read them,. Happens with every refresh...
• K

  Tokeet emails go to spam
  tokeet emails spam • • Konstantinos Kiamos  

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  I don't think anyone would accuse the product support team of overpromising, yet alone over delivery. User reports issue and provides analysis of cause (thanks, Konstantinos). The cause is not addressed. All that happens is the user gets asked to mark Tokeet mail as safe when they are the originator. Six months later the user decides to chase the solution and is told to keep waiting as the Product Management team intend to fix it. Is it in the schedule? Is it being fixed? Which month is the fix planned for delivery? A vague reference to weeks not months is not very reassuring. As the travel industry begins to open up, it would be appreciated if this long-standing issue could be fixed with some urgency.
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  Management fee calculations
  fee management calculations • • Mallory De La Villemarqué  

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  ))
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  AirBNB authentication issue - March 12, 2020
  airbnb 2020 issue march authentication • • Glenn  

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  @Sam-Jones Sam, we've tried having weekend support in the past, and the fact is that our ticket volume goes way down on weekends. We have some weekend support, but generally there aren't many open tickets when our Asia team starts on their Monday mornings. Please let me know if Customer Support was not able to help you this morning.
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  How to chance cancelation policy for air bnb listing using tokeet ?
  chance cancelation policy air bnb • • Rana Sohail  

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  Invoice Functionality No longer Supports Zero Value for Nightly Rate or Number of Nights
  functionality invoice longer supports zero • • Rodney Townson  

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  Rodney, Why wouldn't you just use the existing line item function? https://www.tokeet.com/help/invoice-management/how-do-i-charge-a-guest-for-multiple-items-on-an-invoice Glenn
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  System downtime, March 9, 2020
  2020 march system downtime • • Glenn  

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  @JJ-Cale Most topics have replies from senior personnel, though I agree it will be better when we can build a faster rhythm. Still, I think this forum has the potential to become an excellent place to centralize interaction so that the same information reaches everyone as soon as possible. With regard to upgrading customer support, I am currently actively recruiting in new regions to improve our clock coverage and overall quality. This is in addition to several initiatives to strengthen the skill sets of our team internally. Stay tuned! Glenn "If you believe, I know you will find There ain't nothing like the sensitive kind"
• M

  502 error bad gateaway
  502 error bad gateaway • • Michalis Folas  

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  This was due to a system problem that is resolved now. Please try again. More detail to come.
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  Property bookings retrieving through Tokeet API
  tokeet through property bookings retrieving • • idan lavi  

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  Sure, here you go: https://www.tokeet.com/help/data-feeds/tokeet-data-feeds You'll want to use the Inquiry feed.
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  This topic is deleted!
  • idan lavi  

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  Tokeet is disabling "requires government ID" and "previous positive reviews"
  tokeet disabling requires government previous • • Leigh Rees  

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  Did you ask your developers, what did they say?
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  Support don't add value or respond
  respond support dont add value • • Louise Savoie  

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  Hi Louise. You can direct any formal complaints to support@tokeet.com, or you can make them directly via live chat. We take user complaints very seriously, and if there is any issues with our service, we want to know, so that we can take immediate corrective action.
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  Can't access API
  api access cant • • Andrew Durham  

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  Hi Andrew. Would you be please contact us via live chat in the app, so that you can discreetly share the relevant information, including account ID and API key? This information will help us to expedite the resolution of your case. Your assistance is greatly appreciated.
• H

  SIGNATURE unusable
  signature unusable • • Hervé GATE  

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  Hi Herve. We apologize for the issues you were experiencing. The team as indeed resolved this issue. Please let us know if you experience any other difficulties with our product. We're happy to help.
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  Recurring expenses do not work
  recurring expenses • • Brightleap Apartments  

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  Hi. This issue is still being investigated by the team. At present, there is no timetable for resolution. I have requested an update from the team. We will followup when we have more information.
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  close calendar only for one channel?
  calendar channel close • • Irina Sheshina  

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  Hi Irina. You will want to disconnect that channel from Tokeet. If there are multiple listings on that channel account, then unlink the rental in Tokeet. This will prevent Tokeet from updating availability for that listing. However, this will not prevent guests from booking the room. In order to do that, you will have to contact the customer support team on the channel, and discuss which dates you wish to close off for the listing. This will allow them to block the dates on that listing, without affecting the other listings that are connected in Tokeet.
• M

  Updating Guest Email for Signature
  signature guest email updating • • Matthew Evans  

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  Hi Joe. This has been resolved. When you click the Resend button in Signature, the latest email address in the guest details will be used to send the template.
• K

  Automata and Homeaway/VRBO
  automata homeawayvrbo • • Konstantinos Kiamos  

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  Hi Konstantinos. Homeaway/VRBO API integration has been delayed, and we have updated the website to reflect this. The feature is still in development, but the timetable for release is still being determined.
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  Correct Guest numbers Info from the OTA's brought into Tokeet
  guest info correct numbers otas • • Alistair Wood  

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  Hi. I wanted to followup on this thread to mention that this was a feature that Booking.com needed to activate on their end. We have had them correct this, and now the guest count should be accurate. It will tally adults and children together under the adult count. This should provide cleaners with the correct information to prepare the room.