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Technical Help

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  Booking Widget bug in Safari
  booking widget bug safari • • Future Marketing  

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  Hi. I see that our team was able to resolve your issue via live chat. Changing "async" to "defer" in the widget code will correct this issue. Please let us know if there is anything else we can assist you with. We're happy to help.
• L

  Invoice puts random number into discount column
  discount invoice puts random number • • Lydia Ebbs  

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  @Lydia-Ebbs Hi Lydia, please reach out to our support team via live chat or email (support@tokeet.com) so that we can review your account and investigate further. Thanks.
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  Search Widget by Location
  widget search location • • Steve Barton  

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  @Steve-Barton Hi Steve, this function is not currently available via the widget so we went ahead and submitted an enhancement request for it. Thank you for your suggestion.
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  Issue with new invoices & receipts
  issue invoices receipts • • Pavlos Skoufis  

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  @Pavlos-Skoufis Links to the old Tokeet invoices are now available. They can be found on the Billing History page, under the 'Tokeet Invoice' column. These invoices will include your VAT ID.
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  spam
  spam • • Irina Sheshina  

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  @Irina-Sheshina Have you configured the reCAPTCHA on your website? This will help to prevent automated spamming of your inbox. You can [follow the steps in this guide](link url) to complete the process.
• A

  Problem login
  problem login • • Ana Aveiro  

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  yes, the platform is presenting issues right now. I believe the technical team is working on this.
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  use widget in react js
  widget react • • Sohaib Ali  

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  SOS! HOLDS DISAPPEARED FROM TOKEET
  tokeet sos holds disappeared • • Ana Chavarria  

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  Hi. Thank you for bringing this to our attention. We have deployed a fix. Please clear your browser cache, and sign back into Tokeet in order to restore your hold events. Your channel calendars should not have been affected, but we advise that you check anyway, to verify. Please contact support via in-app live chat, if you encounter any difficulties. It will allow for easier ticketing and tracking.
• .

  Tokeet Down
  tokeet down • • .Infinity Apartments  

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  We too, have this issues. We are stressed because could have overbooking and also need see the informations we write on the hold events.
• A

  SOS! HOLDS DISAPPEARED FROM TOKEET and MESSAGES
  tokeet messages sos holds disappeared • • Ana Aveiro  

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  Sample site
  sample site • • Michael Calnan  

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  @Stefan-Trbojevic That sounds good Stefan. I have tomorrow 8:30-10:00 am pacific time available and Friday I am available all day. I have a lot of questions. 707-249-5843
• H

  More frequent iCal syncs
  more frequent ical syncs • • Henry Ho  

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  Hi Henry, Due to the sheer number of iCals that exist within Tokeet, it's not possible to increase the refresh speeds at this time. 1 hour is relatively quick when it comes to iCals, as even Airbnb only syncs once every 3 hours from their end.
• A

  Can't access API
  api access cant • • Andrew Durham  

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  I am having the same problem as the above. Please help.
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  Integration with word press using interstitial widget issues
  integration interstitial word press using • • Sabarish Iyer  

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• 

  Tokeet and Automata triggers not firing
  outage • • Glenn  

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  We were able to re-send all the messages that didn’t send except for the ones that were time-based. To be on the safe side, we went back a little extra far so some messages may have been sent twice.
• P

  No synchornisation with AIRBNB for last two weeks.
  airbnb last synchornisation weeks • • Paul Trofimiuk  

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  Channel source
  channel source • • Konstantinos Kiamos  

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  Lovely that the system tells me the thread is quite old. I know that, as it is why I am chasing why the promised change has still not been delivered
• B

  Getting notification-bom from Airbnb
  airbnb getting • • Bali Vacation Homes www.balivacationhomes.com * Luxury Villas in Bali *  

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  Something is wrong indeed, i get Airbnb inquiries set as NOT READ, although i have read them,. Happens with every refresh...
• K

  Tokeet emails go to spam
  tokeet emails spam • • Konstantinos Kiamos  

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  I don't think anyone would accuse the product support team of overpromising, yet alone over delivery. User reports issue and provides analysis of cause (thanks, Konstantinos). The cause is not addressed. All that happens is the user gets asked to mark Tokeet mail as safe when they are the originator. Six months later the user decides to chase the solution and is told to keep waiting as the Product Management team intend to fix it. Is it in the schedule? Is it being fixed? Which month is the fix planned for delivery? A vague reference to weeks not months is not very reassuring. As the travel industry begins to open up, it would be appreciated if this long-standing issue could be fixed with some urgency.
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  Management fee calculations
  fee management calculations • • Mallory De La Villemarqué  

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