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  Building own website can I use sympl?
  website sympl building own • • henzel olape  

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  Hi Henzel. Thank you for your question. You are able to integrate your 3rd party website with Sympl through the use of widgets. You can use the widgets to display the calendar availability, and/or you can use widgets to accept booking inquiries. You can then go on to manually confirm those inquiries after verifying the details with the guest. You can learn more about it in this help article here. To access widgets, just sign into the App Store to subscribe to the Website Widgets module. In order to integrate a bookable website with Sympl, I would like to recommend Webready. You can easily create a highly customizable website in seconds, and have it ready for publication in a matter of minutes. It really depends on your desired levels of customization. With the website, you can add a booking engine that will allow you to take instant bookings that instantly reflect in your Sympl calendar, and sync to your channels. If you want to use a custom domain with Webready, we can set you up with a free trial of the Standard Plan, so that you can benchmark your booking performance using your official domain. Please let me know if any of these solutions work for you.
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  Partner API - Missing Webhooks
  api partner missing webhooks • • Rashpal Sidhu  

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  Hi Rashpal. I have noted that this message has been responded to via email. Please let us know if you're still unable to see our correspondence.
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  iCal export numer of clients in rezervation
  export ical numer clients rezervation • • Dusan Vrazel  

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  Hi Dusan. Was I able to get you sorted on live chat? If not, please send another message there. I will consider this thread close for now.
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  Call to our website for registering additional booking details
  website booking call registering additional • • Hafiz Choudhury  

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  Hi Hafiz. Sorry, but that is not possible. Reference numbers are generated randomly, and can't be predicted. The rest of the data fields you will be able to find in the data dictionary. You can read this help guide to learn more. Please let us know if you have any further questions. We're happy to help.
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  Neen help getting started
  help getting neen started • • Seamus Curran  

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  Hi Seamus. Is there a step by step process for starting with Tokeet? I would like to start with calendar syncing and setting prices in one place then pushing the to all channels. Where do I start first? Do you first add channels, rentals, rates, etc. I was hoping to see a tutorial for first timers. Yes. You will want to start by connecting Airbnb first, if you already have listings there. This greatly streamlines the setup process by allowing you to import your rentals directly from Airbnb. After that, you can continue connecting your other channels/OTAs. You can find all the steps for connecting to those channels in our Help Center. If you would like a guided setup, you can schedule an onboarding call with our Tokeet Success team. The onboarding call will allow you to ask any pending questions that you might still have, and we can provide you with a demonstration of the product as well. For more demos, you can also book a class in our Tokeet Academy. Please let us know if you have any further questions. We're happy to help.
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  My Boostly website is not showing on my dashboard
  website boostly showing dashboard • • Ged Gurney  

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  Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can't be shared here.
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  Sync with my Managing Agent
  sync managing agent • • Craig Stevens  

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  Hi Craig. You can connect to your agent's calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent's calendar. You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet
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  Tokeet And Wheelhouse Not Syncing
  tokeet wheelhouse syncing • • Paul Gomez  

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  @Paul-Gomez You are discussing this issue with tokeet support on intercom therefore this thread is considered closed.
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  My account is inactive. How to reactivate my account?
  account reactivate inactive • • Tan Ying Keat  

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  Hi Tan. Sorry for the inconvenience! You can reset and unlock your password from the "forgot password" link: https://app.tokeet.com/forgot If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first--because it will keep trying to log in with the "old" password and lock you out again.
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  Change calendar start day to Sunday
  calendar • • Candace Schwab  

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  @Candace-Schwab Yes, we submitted an enhancement request for the Tokeet calendar. I just wanted to make sure that I did not misunderstand your original request, so I also provided instructions on how to change the calendar in the editor.
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  Change language for calendar and rental type
  calendar rental change language type • • lam son  

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  @lam-son The issue with the calendar translation has been resolved. The other issues you sent via email are being reviewed by the support team, and we will followup with more information. Thanks.
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  Sympl Trial Expired - no way to reactivate
  sympl trial reactivate expired • • Mateusz Sobierajski 0  

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  @Mateusz-Sobierajski That's okay. As a courtesy, we have extended your trial for this account by 7 days. The other trial extension on the other account has been cancelled.
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  My homestay nightly price jumps back to weekday price MYR160, weekend price RM180 without smart price after connected airbnb with sympl.cm
  price homestay nightly jumps weekday • • Tan Ying Keat  

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  Hi Tan. We'll be happy to take a look at this for you. As this will require the sharing of account information, please either log into your account and message us from Live Chat, or you can send us an email at support@tokeet.com. We look forward to hearing from you.
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  Automation trigger not sending email when booking is confirmed/cancelled
  booking automation email trigger sending • • Matthew Ward  

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  Hi Matthew. This will require you to provide information about your templates and triggers. It might be better if you contact us using the live chat button in the app, or sending an email to support@tokeet.com. We'll be happy to help resolve your issue.
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  Tokeet login
  tokeet login • • Ana Aveiro  

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  @Ana-Aveiro Issue has been identified and fixed. All applications are up and running properly now. We are sorry for any inconvenience that this has caused and we appreciate your patience in this regard.
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  Error "The specified rental is already linked in this channel" when I try to link my rental with Airbnb API
  rental error specified already linked • • Richard Screen  

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  Hello Richard, We can see that all of your Airbnb listings are linked with Tokeet rentals. Can you please let us know with which Rental you are having this issue and you are trying to connect it with which listing?
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  Custom Branding - Rental Name
  rental custom branding name • • Cristiano Ferreira  

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  Hi @Cristiano-Ferreira , Currently it is not possible to select Display Name as there is no token for that in Template Dictionary. We have captured this enhancement request and will let you know when it is in place.
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  Airbnb Sync
  airbnb sync • • Scott Souter  

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  Hi Scott. I'm not sure if my last suggestion worked for you. I'd also like to suggest the use of dynamic rates in Tokeet. These push automatically, when your occupancy changes between a low and high occupancy rate. They also have the added benefit of automatically pushing whenever you change your rates in Tokeet. In this way, if you have a flat amount you want to change for the date range, then you can set the min and max rates the same, so that you don't have to worry about occupancy affecting your nightly prices, while still getting the benefit of automated pushes. You can read more about dynamic rates here. Hopefully one of the solutions offered here will suit your needs. If not, please let us know.
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  Airbnb Channel Problem
  airbnb channel problem • • Scott Souter  

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  Hi Scott. Thank you for the detailed rundown of your experience. While your connection is up and running now, I'd like to gather some more information for our team to look at. Are you saying that when the Airbnb authentication popup appeared during the connection process, that you failed to tick the checkbox that says that you agree with the terms and conditions outlined? If this is correct, are you think saying that failing to check this box still resulted in Tokeet being added into your Airbnb account on the Connected Apps page? We'd like to replicate the steps that you performed, to see if there are any anomalies that need to be addressed. Your feedback is appreciated.
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  IP Addresses from Tokeet for calendar sync
  firewall ip addresses cloudflare • • Henry Ho  

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