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    Duane

    @Duane

    STAFF Moderator

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    STAFF Moderator

    Posts made by Duane

    • RE: Call to our website for registering additional booking details

      Hi Hafiz. Sorry, but that is not possible. Reference numbers are generated randomly, and can't be predicted. The rest of the data fields you will be able to find in the data dictionary. You can read this help guide to learn more.

      Please let us know if you have any further questions. We're happy to help.

      posted in Technical Help
      Duane
    • RE: Neen help getting started

      Hi Seamus.

      Is there a step by step process for starting with Tokeet? I would like to start with calendar syncing and setting prices in one place then pushing the to all channels. Where do I start first? Do you first add channels, rentals, rates, etc. I was hoping to see a tutorial for first timers.

      Yes. You will want to start by connecting Airbnb first, if you already have listings there. This greatly streamlines the setup process by allowing you to import your rentals directly from Airbnb.

      After that, you can continue connecting your other channels/OTAs. You can find all the steps for connecting to those channels in our Help Center.

      If you would like a guided setup, you can schedule an onboarding call with our Tokeet Success team.

      The onboarding call will allow you to ask any pending questions that you might still have, and we can provide you with a demonstration of the product as well. For more demos, you can also book a class in our Tokeet Academy.

      Please let us know if you have any further questions. We're happy to help.

      posted in Technical Help
      Duane
    • RE: My Boostly website is not showing on my dashboard

      Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can't be shared here.

      posted in Technical Help
      Duane
    • RE: Sync with my Managing Agent

      Hi Craig. You can connect to your agent's calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent's calendar.

      You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet

      posted in Technical Help
      Duane
    • RE: My account is inactive. How to reactivate my account?

      Hi Tan. Sorry for the inconvenience!

      You can reset and unlock your password from the "forgot password" link: https://app.tokeet.com/forgot

      If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first--because it will keep trying to log in with the "old" password and lock you out again.

      posted in Technical Help
      Duane
    • Signature Updates | September 26, 2022

      We have made a number of updates and bug fixes this quarter, including:

      Updated: The contact data field behaviors for forms and contracts have now been merged. Forms can now display designated contact fields as read-only, and contracts can now retrieve contact details from designated contact fields. Learn more about it here.
      Updated: When signing into a user account that does not have a phone number saved, a popup will appear requesting that a phone number be added to the account.
      Fixed: When sending templates that contained a rental or inquiry data field, the Assigned Booking field was not showing the guest booking in the search results. This issue has been fixed.

      posted in Updates & Changes
      Duane
    • RE: Change calendar start day to Sunday

      @Candace-Schwab Yes, we submitted an enhancement request for the Tokeet calendar. I just wanted to make sure that I did not misunderstand your original request, so I also provided instructions on how to change the calendar in the editor.

      posted in Technical Help
      Duane
    • RE: Change calendar start day to Sunday

      Hi again Candace. You can set the day that starts each week in the website editor: a589ace4-b991-43cb-bce8-f3cb011c500c-image.png

      Please let us know if this solution satisfies your request.

      posted in Technical Help
      Duane
    • RE: Change calendar start day to Sunday

      Hi Candace. At present that is not possible. However, we have submitted an enhancement request for the developers' consideration. They will assess the feasibility, and if the request is approved, they will implement the feature in a future update. We will make an announcement if a feature is ready for release.

      posted in Technical Help
      Duane