Disaster Online chat - Fakhar
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I had a booking through Booking.com and the price was 70% lower than the one that appear in my calendar rate. Fortunately now is fixed by Fakhar. But what happen with that booking? if i cancell is bad for my rating in booking.com. Fakhar started with nonsense conversation telling me it was my fault because i didnt put an eye on it. i am paying for that. i check every day the prices in the rate calendar asumming they will be the same the OTAs whom im working. I hope it get solved talking with the client. And i hope someone takes responsability in case it doesnt.
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Hi Santiago. We’re sorry to hear that you had an unsatisfactory support experience. We have reviewed the conversation history. It contains information sensitive to the booking you reported, so we can not divulge that information here. We provided you with a detailed response on live chat. Please let us know if you have any further questions, by replying back to the last message in the chat.
As always, we greatly appreciate your feedback, and will use it to make improvements to our support response. Thank you for being a Tokeet user.
