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Hi Santiago. We’re sorry to hear that you had an unsatisfactory support experience. We have reviewed the conversation history. It contains information sensitive to the booking you reported, so we can not divulge that information here. We provided you with a detailed response on live chat. Please let us know if you have any further questions, by replying back to the last message in the chat. As always, we greatly appreciate your feedback, and will use it to make improvements to our support response. Thank you for being a Tokeet user.

Hi Owen. This issue was fixed a year ago, and you should have received a notification of the fix on August 30, 2023. That said, if you are experiencing this issue again, please message us via live chat in the app, so that our team can pull up your account details, and request additional information. There are specific booking details that you will not be able to reveal here in the forum, that can be shared discreetly via chat. Thank you for bringing this to our attention.

Hi Kaela. You read correctly, and we do connect to Airbnb, along with a lot of other channels. For connecting to Airbnb, it’s easy. Please follow the steps in this help guide to get started: https://www.tokeet.com/help/airbnb/connecting-to-airbnb-api One of the main benefits of a channel manager, is being able to connect to multiple channels, and have the calendars automatically sync. We recommend also listing on other API channels like Booking.com, Expedia, VRBO, Agoda, and more. Each channel has a connection guide created for it, along with other supporting guides to explain other features. When you’re ready to connect to other channels, you can always find the steps listed in our help center here: https://www.tokeet.com/help/channel-manager Please let us know if you have any further questions. We’re happy to help.

You are always welcome! If you have any further questions, please don’t hesitate to ask.

Hi Henzel. Thank you for your question. You are able to integrate your 3rd party website with Sympl through the use of widgets. You can use the widgets to display the calendar availability, and/or you can use widgets to accept booking inquiries. You can then go on to manually confirm those inquiries after verifying the details with the guest. You can learn more about it in this help article here. To access widgets, just sign into the App Store to subscribe to the Website Widgets module. In order to integrate a bookable website with Sympl, I would like to recommend Webready. You can easily create a highly customizable website in seconds, and have it ready for publication in a matter of minutes. It really depends on your desired levels of customization. With the website, you can add a booking engine that will allow you to take instant bookings that instantly reflect in your Sympl calendar, and sync to your channels. If you want to use a custom domain with Webready, we can set you up with a free trial of the Standard Plan, so that you can benchmark your booking performance using your official domain. Please let me know if any of these solutions work for you.