Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can't be shared here.
Group Details Private
RE: My Boostly website is not showing on my dashboard
RE: Sync with my Managing Agent
Hi Craig. You can connect to your agent's calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent's calendar.
You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet
RE: Tokeet And Wheelhouse Not Syncing
@Paul-Gomez You are discussing this issue with tokeet support on intercom therefore this thread is considered closed.
RE: My account is inactive. How to reactivate my account?
Hi Tan. Sorry for the inconvenience!
You can reset and unlock your password from the "forgot password" link: https://app.tokeet.com/forgot
If your IP address is blocked: please send us an email at firstname.lastname@example.org with your IPv4 address from http://whatip.me/If you use our mobile app: please log out of the app first--because it will keep trying to log in with the "old" password and lock you out again.
TV3 UPDATES | January 01 - January 31 2022
Happy New Year. Below is a quick overview of January updates
Updated: We have added Created By column in the Expenses module
Updated: We have added the following additional information to the inquiry feed
Guest secondary email
Number of nights
Updated: Forgot password link now expire after a user has reset their password
Updated: We have added a grace period banner if card payment fails
Updated: On invoices, at the bottom right we have added additional lines to Itemize. Vat Total, Net Total (Without vat) and Gross Total (Including Vat)
Updated: We have added a new landing page that confirms verification when the user clicks on the email verification link
Updated: On Dashboard, we have added an entry in Activity Feed when someone adds/deletes a hold event
Updated: We have added Safely company to Tokeet/Sympl integrations page on the website
Updated: We have provided the ability to colour code hold events just like bookings
Updated: We have updated the rental requirement from 5 to 15 for connecting with Holidu
Updated: For Vrbo and Marriott users shouldn't be able to connect if Stripe is not connected as a payment gateway
Fixed: We have fixed an issue where the mobile app was not working for iPhone 14 Pro Max
Fixed: We are now showing guest secondary email addresses in the downloaded CSV file
Fixed: We have fixed an issue where the Total displays as 0 in the fired automation message when a booking is created from the Tokeet website
Fixed: We have fixed an Agenda calendar issue where Notes should be highlighted/unhighlighted without a refresh
Fixed: We have provided the facility to disconnect the last payment gateway even if it is set as default
Fixed: We have fixed an issue where If the apply booking fee is unchecked while creating a booking, tax should not be applied to that Fee
Fixed: We have fixed an issue where the page gets stuck when you click on the notifications icon
Fixed: For Rentals United we have fixed an issue where values under the connection status table and Activity Logs don't update
Fixed: Under User Settings, users shouldn't be able to type characters in the Phone field
Tokeet is now integrated with Safely!
There’s no need to worry about who you’re renting to or what happens when something goes wrong with this new integration.
Safely provides short-term rental insurance with rigorous guest screening, and comprehensive insurance.
With a simple claims process and quick turnarounds, customers can stay focused on growing their business and providing the best experience.
Click here to get started or check out our blog for more information on Safely.
TV3 UPDATES | December 01 - December 31 2022
Below is a quick overview of December updates
Updated: In Expenses, we have disabled the Recurring Monthly field and added the following tooltip
This feature works only if you have entered the Due Date
Updated: We have updated the loading animation for TV3
Updated: We have put the Community link in the Get Help bubble
Updated: Added Sympl on the Login/Signup page
Updated: Added copy icon in front of data feed URL
Updated: We have provided the ability to set a pet fee for ABB listings
Updated: We have made the "Schedule Onboarding" button visible only to Paid users during their first paid month, this button should be hidden during the trial and after the first Paid month
Fixed: In inquiries, we have fixed an issue where the amount shouldn't lose focus while editing booking charges
Fixed: We have fixed an Expedia rate push issue, where the amount wasn't rounding properly
Fixed: We have fixed an issue where disabled payment gateways shouldn't show on an invoice
Fixed: We have fixed an issue with the inquiry widget where a user wasn't able to select the previous year
Fixed: We have rephrased the success message when a task is marked as complete
Fixed: We have fixed an issue where a user wasn't able to disconnect from Wheelhouse
Fixed: We have fixed an issue where files aren't accessible to guests when a message is sent from mobile
Fixed: We have fixed an issue where the round, green Reply button for inquiries and messages is always too low on the screen and hard to access
Fixed: We have fixed an issue where a user wasn't able to convert a Hold Event into a booking
Fixed: We have fixed an issue where users shouldn't be able to access websites after switching to Free Plan
Fixed: We have fixed an issue where setting one rental as Ready (green), other rental status changes to Not Ready (red)
Fixed: We have fixed an issue where Tasks are disappearing once created
Fixed: We have rephrased the message which shows when the booking is submitted from Booking Engine
Tokeet's new integration with Rentals United!
We partnered with Rentals United!
How would you like to list your rentals to 60+ first-class global and niche listing sites and gain insights into your data?
With a combination of innovative features, market data, booking performance metrics and a diverse mix of channels, Rentals United will help you distribute your listings and make data-driven decisions that will grow your business.
Rentals United, trusted by 60% of the world’s top property management companies.
Click here to get started or check out our blog for more information on Rentals United.
RE: Inquiry reply button
@Greg-Dbc @Bali-Vacation-Homes-www-balivacationhomes-com-Luxury-Villas-in-Bali This issue has been fixed. Please let us know if you are still facing it.