Group Details Private

Global Moderators

  • Automated Invoicing Beta

    Our new automated invoicing is currently in beta and will soon be released. This feature will allow you to automatically create invoices when a guest books, before or after they check-in, before or after they check-out, or even if they cancel.

    We are welcoming users who wish to try this feature out beforehand and start using it now to email and let us know. We will get you set up in the beta and would love any feedback from the service.

    posted in Updates & Changes
  • RE: Suggestions in general

    Hi Irina. Thank you for the thoughtful suggestions. These have been forwarded to the development team for consideration. We're unable to provide a timetable for implementation at the moment, as feasibility of each request has not yet been determined.

    posted in Improvements & Feature Requests
  • RE: API link with Home Away

    Hi Alistair. Homeaway API integration is still in development. Release of the API has been delayed until later this year.

    posted in Improvements & Feature Requests
  • RE: Payment Activity Logs for Gateways do not retain history of all transactions

    Hi Ryland. The payment logs go back 30 days, in app. If you wish to see activity beyond that span, you will have to reference your stripe account to see the full payment logs.

    posted in Improvements & Feature Requests
  • RE: Website functionality

    Hi Alistair. At present, the new website builder is still in development, but the timetable for release has still not been determined. I do not want to discourage you from pursuing a more urgent solution, if you deem it necessary. We just hope that you give our website builder update a look when we release it in beta. It will be free to test, at that time, so if you prefer the results that we provide, hopefully you will be one of our early adopters.

    posted in Improvements & Feature Requests
  • RE: Rateginie min/max

    Hi Konstantinos. This has been discussed at length, and it is possible to change this behavior. However, this would entail a change to the way Rategenie generates rates that might catch some users off-guard. Our concern is that the behavior of the channel adjustment rule is a known quantity now, and we would need significant lead time on implementing such a change, so that users who expect the min and max to be enforces on channel adjustments aren't suddenly facing a situation where those guardrails are no longer in place.

    Again, we can implement this change, but it will require considerable user feedback. We're currently reaching out to our early adopters to gauge user feedback, and we will make a decision afterwards, as to which features need updating.

    posted in Improvements & Feature Requests
  • RE: Minimum length of stay per channel

    Hi Leigh. We have discussed this feature as a team, and it is something to be considered for a future update of Rategenie. There is no current timetable for implementation. The only solution that won't involve manually blocking dates would be creating duplicate rentals in TV3, and then linking them via iCal, in order to sync their availabilities. This will let to put a different min stay requirement on Airbnb from the other channels. This guide will explain how to link rentals together in TV3:

    posted in Improvements & Feature Requests
  • RE: Rategenie owner report

    Hi. I wanted to followup on this thread, because we have discussed this since it came up, and we are currently in the process of adding additional reporting in the application. This will be a multi-step process, with advanced metric coming further down the road. I cannot reveal more than that, but I wanted to let you know that you should start seeing these new features appearing in the app within the next 2 months.

    posted in Improvements & Feature Requests
  • RE: Support don't add value or respond

    Hi Louise. You can direct any formal complaints to, or you can make them directly via live chat. We take user complaints very seriously, and if there is any issues with our service, we want to know, so that we can take immediate corrective action.

    posted in Technical Help
  • RE: Can't access API

    Hi Andrew. Would you be please contact us via live chat in the app, so that you can discreetly share the relevant information, including account ID and API key? This information will help us to expedite the resolution of your case. Your assistance is greatly appreciated.

    posted in Technical Help