• RE: My Boostly website is not showing on my dashboard

    Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can't be shared here.

    posted in Technical Help
  • RE: Sync with my Managing Agent

    Hi Craig. You can connect to your agent's calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent's calendar.

    You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet

    posted in Technical Help
  • RE: Tokeet And Wheelhouse Not Syncing

    @Paul-Gomez You are discussing this issue with tokeet support on intercom therefore this thread is considered closed.

    posted in Technical Help
  • RE: My account is inactive. How to reactivate my account?

    Hi Tan. Sorry for the inconvenience!

    You can reset and unlock your password from the "forgot password" link: https://app.tokeet.com/forgot

    If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first--because it will keep trying to log in with the "old" password and lock you out again.

    posted in Technical Help
  • TV3 UPDATES | January 01 - January 31 2022

    Happy New Year. Below is a quick overview of January updates

    Updated: We have added Created By column in the Expenses module

    Updated: We have added the following additional information to the inquiry feed
    Guest secondary email
    Guest phone
    Guest address
    Number of nights

    Updated: Forgot password link now expire after a user has reset their password

    Updated: We have added a grace period banner if card payment fails

    Updated: On invoices, at the bottom right we have added additional lines to Itemize. Vat Total, Net Total (Without vat) and Gross Total (Including Vat)

    Updated: We have added a new landing page that confirms verification when the user clicks on the email verification link

    Updated: On Dashboard, we have added an entry in Activity Feed when someone adds/deletes a hold event

    Updated: We have added Safely company to Tokeet/Sympl integrations page on the website

    Updated: We have provided the ability to colour code hold events just like bookings

    Updated: We have updated the rental requirement from 5 to 15 for connecting with Holidu

    Updated: For Vrbo and Marriott users shouldn't be able to connect if Stripe is not connected as a payment gateway

    Fixed: We have fixed an issue where the mobile app was not working for iPhone 14 Pro Max

    Fixed: We are now showing guest secondary email addresses in the downloaded CSV file

    Fixed: We have fixed an issue where the Total displays as 0 in the fired automation message when a booking is created from the Tokeet website

    Fixed: We have fixed an Agenda calendar issue where Notes should be highlighted/unhighlighted without a refresh

    Fixed: We have provided the facility to disconnect the last payment gateway even if it is set as default

    Fixed: We have fixed an issue where If the apply booking fee is unchecked while creating a booking, tax should not be applied to that Fee

    Fixed: We have fixed an issue where the page gets stuck when you click on the notifications icon

    Fixed: For Rentals United we have fixed an issue where values under the connection status table and Activity Logs don't update

    Fixed: Under User Settings, users shouldn't be able to type characters in the Phone field

    posted in Updates & Changes
  • Tokeet is now integrated with Safely!

    integrations-Tokeet-Safely.jpg

    There’s no need to worry about who you’re renting to or what happens when something goes wrong with this new integration.

    Safely provides short-term rental insurance with rigorous guest screening, and comprehensive insurance.

    With a simple claims process and quick turnarounds, customers can stay focused on growing their business and providing the best experience.

    Click here to get started or check out our blog for more information on Safely.

    posted in Announcements
  • TV3 UPDATES | December 01 - December 31 2022

    Below is a quick overview of December updates

    Updated: In Expenses, we have disabled the Recurring Monthly field and added the following tooltip

    This feature works only if you have entered the Due Date

    Updated: We have updated the loading animation for TV3

    Updated: We have put the Community link in the Get Help bubble

    Updated: Added Sympl on the Login/Signup page

    Updated: Added copy icon in front of data feed URL

    Updated: We have provided the ability to set a pet fee for ABB listings

    Updated: We have made the "Schedule Onboarding" button visible only to Paid users during their first paid month, this button should be hidden during the trial and after the first Paid month

    Fixed: In inquiries, we have fixed an issue where the amount shouldn't lose focus while editing booking charges

    Fixed: We have fixed an Expedia rate push issue, where the amount wasn't rounding properly

    Fixed: We have fixed an issue where disabled payment gateways shouldn't show on an invoice

    Fixed: We have fixed an issue with the inquiry widget where a user wasn't able to select the previous year

    Fixed: We have rephrased the success message when a task is marked as complete

    Fixed: We have fixed an issue where a user wasn't able to disconnect from Wheelhouse

    Fixed: We have fixed an issue where files aren't accessible to guests when a message is sent from mobile

    Fixed: We have fixed an issue where the round, green Reply button for inquiries and messages is always too low on the screen and hard to access

    Fixed: We have fixed an issue where a user wasn't able to convert a Hold Event into a booking

    Fixed: We have fixed an issue where users shouldn't be able to access websites after switching to Free Plan

    Fixed: We have fixed an issue where setting one rental as Ready (green), other rental status changes to Not Ready (red)

    Fixed: We have fixed an issue where Tasks are disappearing once created

    Fixed: We have rephrased the message which shows when the booking is submitted from Booking Engine

    posted in Updates & Changes
  • Tokeet's new integration with Rentals United!

    Integrations-Rental-United (4).png

    We partnered with Rentals United!

    How would you like to list your rentals to 60+ first-class global and niche listing sites and gain insights into your data?

    With a combination of innovative features, market data, booking performance metrics and a diverse mix of channels, Rentals United will help you distribute your listings and make data-driven decisions that will grow your business.

    Rentals United, trusted by 60% of the world’s top property management companies.

    Click here to get started or check out our blog for more information on Rentals United.

    posted in Announcements
  • RE: Inquiry reply button

    @Greg-Dbc @Bali-Vacation-Homes-www-balivacationhomes-com-Luxury-Villas-in-Bali This issue has been fixed. Please let us know if you are still facing it.

    posted in Improvements & Feature Requests