Hi Irina. Thank you for the thoughtful suggestions. These have been forwarded to the development team for consideration. We're unable to provide a timetable for implementation at the moment, as feasibility of each request has not yet been determined.
Group Details Private
RE: Suggestions in general
RE: Payment Activity Logs for Gateways do not retain history of all transactions
Hi Ryland. The payment logs go back 30 days, in app. If you wish to see activity beyond that span, you will have to reference your stripe account to see the full payment logs.
RE: Website functionality
Hi Alistair. At present, the new website builder is still in development, but the timetable for release has still not been determined. I do not want to discourage you from pursuing a more urgent solution, if you deem it necessary. We just hope that you give our website builder update a look when we release it in beta. It will be free to test, at that time, so if you prefer the results that we provide, hopefully you will be one of our early adopters.
RE: Rateginie min/max
Hi Konstantinos. This has been discussed at length, and it is possible to change this behavior. However, this would entail a change to the way Rategenie generates rates that might catch some users off-guard. Our concern is that the behavior of the channel adjustment rule is a known quantity now, and we would need significant lead time on implementing such a change, so that users who expect the min and max to be enforces on channel adjustments aren't suddenly facing a situation where those guardrails are no longer in place.
Again, we can implement this change, but it will require considerable user feedback. We're currently reaching out to our early adopters to gauge user feedback, and we will make a decision afterwards, as to which features need updating.
RE: Minimum length of stay per channel
Hi Leigh. We have discussed this feature as a team, and it is something to be considered for a future update of Rategenie. There is no current timetable for implementation. The only solution that won't involve manually blocking dates would be creating duplicate rentals in TV3, and then linking them via iCal, in order to sync their availabilities. This will let to put a different min stay requirement on Airbnb from the other channels. This guide will explain how to link rentals together in TV3: https://www.tokeet.com/help/rental-settings/linking-rentals-together
RE: Rategenie owner report
Hi. I wanted to followup on this thread, because we have discussed this since it came up, and we are currently in the process of adding additional reporting in the application. This will be a multi-step process, with advanced metric coming further down the road. I cannot reveal more than that, but I wanted to let you know that you should start seeing these new features appearing in the app within the next 2 months.
RE: Support don't add value or respond
Hi Louise. You can direct any formal complaints to email@example.com, or you can make them directly via live chat. We take user complaints very seriously, and if there is any issues with our service, we want to know, so that we can take immediate corrective action.
RE: Can't access API
Hi Andrew. Would you be please contact us via live chat in the app, so that you can discreetly share the relevant information, including account ID and API key? This information will help us to expedite the resolution of your case. Your assistance is greatly appreciated.