Staff

Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can't be shared here.

Hi Craig. You can connect to your agent's calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent's calendar.

You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet

@Paul-Gomez You are discussing this issue with tokeet support on intercom therefore this thread is considered closed.

Hi Tan. Sorry for the inconvenience!

You can reset and unlock your password from the "forgot password" link: https://app.tokeet.com/forgot

If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first--because it will keep trying to log in with the "old" password and lock you out again.

Happy New Year. Below is a quick overview of January updates

Updated: We have added Created By column in the Expenses module

Updated: We have added the following additional information to the inquiry feed
Guest secondary email
Guest phone
Guest address
Number of nights

Updated: Forgot password link now expire after a user has reset their password

Updated: We have added a grace period banner if card payment fails

Updated: On invoices, at the bottom right we have added additional lines to Itemize. Vat Total, Net Total (Without vat) and Gross Total (Including Vat)

Updated: We have added a new landing page that confirms verification when the user clicks on the email verification link

Updated: On Dashboard, we have added an entry in Activity Feed when someone adds/deletes a hold event

Updated: We have added Safely company to Tokeet/Sympl integrations page on the website

Updated: We have provided the ability to colour code hold events just like bookings

Updated: We have updated the rental requirement from 5 to 15 for connecting with Holidu

Updated: For Vrbo and Marriott users shouldn't be able to connect if Stripe is not connected as a payment gateway

Fixed: We have fixed an issue where the mobile app was not working for iPhone 14 Pro Max

Fixed: We are now showing guest secondary email addresses in the downloaded CSV file

Fixed: We have fixed an issue where the Total displays as 0 in the fired automation message when a booking is created from the Tokeet website

Fixed: We have fixed an Agenda calendar issue where Notes should be highlighted/unhighlighted without a refresh

Fixed: We have provided the facility to disconnect the last payment gateway even if it is set as default

Fixed: We have fixed an issue where If the apply booking fee is unchecked while creating a booking, tax should not be applied to that Fee

Fixed: We have fixed an issue where the page gets stuck when you click on the notifications icon

Fixed: For Rentals United we have fixed an issue where values under the connection status table and Activity Logs don't update

Fixed: Under User Settings, users shouldn't be able to type characters in the Phone field

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Below is a quick overview of December updates

Updated: In Expenses, we have disabled the Recurring Monthly field and added the following tooltip

This feature works only if you have entered the Due Date

Updated: We have updated the loading animation for TV3

Updated: We have put the Community link in the Get Help bubble

Updated: Added Sympl on the Login/Signup page

Updated: Added copy icon in front of data feed URL

Updated: We have provided the ability to set a pet fee for ABB listings

Updated: We have made the "Schedule Onboarding" button visible only to Paid users during their first paid month, this button should be hidden during the trial and after the first Paid month

Fixed: In inquiries, we have fixed an issue where the amount shouldn't lose focus while editing booking charges

Fixed: We have fixed an Expedia rate push issue, where the amount wasn't rounding properly

Fixed: We have fixed an issue where disabled payment gateways shouldn't show on an invoice

Fixed: We have fixed an issue with the inquiry widget where a user wasn't able to select the previous year

Fixed: We have rephrased the success message when a task is marked as complete

Fixed: We have fixed an issue where a user wasn't able to disconnect from Wheelhouse

Fixed: We have fixed an issue where files aren't accessible to guests when a message is sent from mobile

Fixed: We have fixed an issue where the round, green Reply button for inquiries and messages is always too low on the screen and hard to access

Fixed: We have fixed an issue where a user wasn't able to convert a Hold Event into a booking

Fixed: We have fixed an issue where users shouldn't be able to access websites after switching to Free Plan

Fixed: We have fixed an issue where setting one rental as Ready (green), other rental status changes to Not Ready (red)

Fixed: We have fixed an issue where Tasks are disappearing once created

Fixed: We have rephrased the message which shows when the booking is submitted from Booking Engine

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@Greg-Dbc @Bali-Vacation-Homes-www-balivacationhomes-com-Luxury-Villas-in-Bali This issue has been fixed. Please let us know if you are still facing it.