Issue Fix Truncate Users Name when the username is large. We have truncated the user name when the username is large so that the UI is not disturbed. Remove Year Selection option from Seasonal Rule. We have removed the year selection option for the Seasonal rule in order to avoid the wrong rates issue due to overlapping years. Issue with Leap Year selection on Seasonal Rule. For the Seasonal rule, when there was a leap year then rates were not showing correctly on the rates calendar page. This is fixed now. Allow the Users to filter data based on Rental Amenities. New feature: We have added a new filter of Rental Amenities in the Rategenie filter list User is not directed to Current Day on rates calendar. On rates multi calendar page by default, User is now redirected to the current day. User should be informed about the issues of disabled and pending listings. New feature: Added an alert in the bell icon section for disabled/pending listings of any channel to help users to quickly fix the issue of disabled/pending listings in Tokeet. Allow ability to drag horizontally and vertically to add a manual rate for multiple rentals in one go. New feature: On rates multi-calendar page, we have added an ability to drag horizontally and vertically to add a manual rate for multiple rentals in one go. Add info in Airbnb listing while adding additional guest rule. We have added info text for Airbnb listings while adding an additional guest fee rule through the strategy page. Allow User to adjust rates based on Custom Occupancy ranges. New feature: We have introduced the new Custom Occupancy strategy in Rategenie. Now with custom occupancy the users have the option to define their own occupancy range, and using that range they can adjust rates up and down depending on their needs. Allow User to define different rates across differnet seasons. New feature: We have introduced the new Seasonal rule in Rategenie. Now with seasonal rule you can set a different base rate, minimum rate, maximum rate and minimum nights for different seasons throughout the year. The seasonal adjustment once set will repeat itself automatically for each year. Users should be informed about the Seasonal Rule when logged in. After user login on Rategenie page, we have added an in-app pop up message along with a video to help our users to get all the details about our new seasonal rule. Update hierarachy for min nights after the addition of Seasonal Rule. We have updated the min night hierarchy after the addition of new seasonal rules. The updated min night hierarchy is: Manual rate, Gap night rule, Date specific rule, Last minute rule, Seasonal rule, Advance booking rule, Min night rule, Rental rate settings, Strategy details
Issue Fix Allow Users to set own rules of rates using CSV file or an public feed URL link. New Feature: We have introduced a new custom feed strategy in Rategenie. Using this strategy users will be able to feed their custom rates for each day by manually uploading a CSV from their computer or by entering a public feed URL of their custom rates that we will use to pull the feed data at least once per day. Users should be able to view how this new strategy works on Strategies lis view page On the strategies list view page, we have updated the strategies overview video to include a brief introduction about our new Custom Feed strategy as well. Users should be informed about the new features when logged in. After user login on Rategenie page, we have added an in-app wizard to help our Rategenie users to get all the details about our latest Custom Feed strategy and other new features in Rategenie. Rategenie 50% discount for New Rategenie users. These are the countries which are charged full price in Rategenie: NA (Canada, US & Mexico), EMEA minus Africa (which includes Russia and the Middle-East), Australia, New Zealand, Japan, Korea, China, Singapore, Maldives. All others get 50% off. Read more detail about pricing plan by going to the below link here Allow Users to set rates based on weather forecast. New feature: Using our new weather rule, users can now set different rates depending on the weather forecast. Set a fixed rate or an adjustment to the rate based on the weather conditions in your rental location. To learn more, click here to read the help document. Allow Users to set up an Alternate Location inside Rategenie. New feature: Using this feature, users can adjust their rental’s location in order to get market data without impacting their rental’s primary address. Set an alternate location inside Rategenie in order to get market rates without interfering with your current primary address location. To learn more click here to read the blog article. Allow Users to set up an Alternate Bedroom count inside Rategenie. New feature: Using this new feature, users can set an alternate bedroom count inside Rategenie in order to get rates that are comparable to their competitors without interfering with their Tokeet rental data. To learn more, click here to read the blog article. Add a tooltip for default rates and area avg rates in Overview tab on Rental Overlay. New feature: On rental overlay, In the overview tab, we have added a tooltip for default rates and area avg rate. New Integerations for Rategenie. New feature: Added HomeToGo and Sympl in the integration section of RG. Add a reason text field while creating manual rates. New feature: A text field is added allowing users to add Reason while creating manual rates in Rategenie.
Group Details Private
Rategenie Updates Q1 - Q3 
RE: Tokeet and Automata triggers not firing
There was a temporary outage of the Tokeet and Automata trigger services from July 30th @ 17:56 UTC to July 31st @ 09:18 UTC. This resulted in triggers not firing when expected. As a result of this outage, any automated messages that failed to send will have to be sent manually. Automated messages outside of the specified time range will have been unaffected.
We have successfully identified and fixed the issue, with safeguards installed to prevent another occurrence in the future. Please review your inquiries and automations for the time range noted above, to ensure that your guests have received all appropriate messaging. We apologize for the inconvenience this may have caused. We will continue to monitor the situation to ensure that all corrections made have been effective. If you have any further questions, please feel free to ask. We appreciate your patience, and thank you for being a Tokeet user.
Rategenie Tactics for COVID-19
With the current COVID-19 pandemic, things are changing rapidly. The COVID-19 outbreak is expected to have a wide-ranging impact on tourism and travel in general. It’s important to note that the impact of COVID-19 has been quite localized as of mid-March.
So far, the rental markets impacted the most are the places with the most cases of the virus. With that said, our engineering team is continuously monitoring all the changes in your market. For now, we recommend the following Rategenie tips to help you increase the chance of getting bookings for the next few months.
Adjusting your Rental Rate settings
One way to account for this is temporarily decreasing Base rate for your rentals until the market recovers. To learn more about it, check read our help guide about Rental rate settings.
Adjust your Rates using Date Specific Rule
You would like to adjust your rates so that you can increase your chances of booking in this current crisis. We recommend that you set a lower custom rate for April,May, June through Date specific Adjustments until the situation gets back to normal. To learn more about it, check out our help guide about Date Specific Adjustment Rule.
Lower the Minimum Night stays to 1 night
Lower the minimum night stays to 1 night (if your operation setup can accommodate this). You can set the min night stay to 1 night for each day by following our help guide about Min Nights Rule.
Length of stay discounts
Since the start of the COVID-19 crisis, there has been a global shift from short to long bookings. So, we are recommending to all of our property managers to consider a substantial length of stay (LOS) discounts – Both Weekly and Monthly discounts can be set on the connected channels. Please note, LOS discounts are applied on top of Rategenoie rates recommendations.
Adjust Last Min Rule and cancellation policy
To adjust for the short-term demand reduction without sacrificing future gains, we recommend reducing the “Minimum Stay for Last Minute Bookings” to “1-day minimum within the last 60 days”. For more information visit our Last Min adjustment rule guide. Additionally, relaxing the Cancellation Policy can also make the listing more attractive to a wider audience – Please note that this configuration has to be done directly in the booking channel. You can read more about Airbnb cancellation policy by clicking here.
Adjusting Special Events Rule
Although many events have been canceled due to the current crisis. In this situation, you might still want your rates to be adjusted depending on the Public holidays in your region, you can only select Public holidays as event type while selecting events for your Special Events rule. Also, you would like these public holidays to take less impact, in this case we recommend you to set impact as ‘passive’. To learn more about events, please visit our help guide about Special Events Rule.
Automated Invoicing Beta
Our new automated invoicing is currently in beta and will soon be released. This feature will allow you to automatically create invoices when a guest books, before or after they check-in, before or after they check-out, or even if they cancel.
We are welcoming users who wish to try this feature out beforehand and start using it now to email email@example.com and let us know. We will get you set up in the beta and would love any feedback from the service.
RE: Suggestions in general
Hi Irina. Thank you for the thoughtful suggestions. These have been forwarded to the development team for consideration. We're unable to provide a timetable for implementation at the moment, as feasibility of each request has not yet been determined.
RE: Payment Activity Logs for Gateways do not retain history of all transactions
Hi Ryland. The payment logs go back 30 days, in app. If you wish to see activity beyond that span, you will have to reference your stripe account to see the full payment logs.
RE: Website functionality
Hi Alistair. At present, the new website builder is still in development, but the timetable for release has still not been determined. I do not want to discourage you from pursuing a more urgent solution, if you deem it necessary. We just hope that you give our website builder update a look when we release it in beta. It will be free to test, at that time, so if you prefer the results that we provide, hopefully you will be one of our early adopters.