Hi Santiago. We’re sorry to hear that you had an unsatisfactory support experience. We have reviewed the conversation history. It contains information sensitive to the booking you reported, so we can not divulge that information here. We provided you with a detailed response on live chat. Please let us know if you have any further questions, by replying back to the last message in the chat.

As always, we greatly appreciate your feedback, and will use it to make improvements to our support response. Thank you for being a Tokeet user.

Hi Owen. This issue was fixed a year ago, and you should have received a notification of the fix on August 30, 2023. That said, if you are experiencing this issue again, please message us via live chat in the app, so that our team can pull up your account details, and request additional information. There are specific booking details that you will not be able to reveal here in the forum, that can be shared discreetly via chat. Thank you for bringing this to our attention.

Hi Kaela. You read correctly, and we do connect to Airbnb, along with a lot of other channels. For connecting to Airbnb, it’s easy. Please follow the steps in this help guide to get started: https://www.tokeet.com/help/airbnb/connecting-to-airbnb-api

One of the main benefits of a channel manager, is being able to connect to multiple channels, and have the calendars automatically sync. We recommend also listing on other API channels like Booking.com, Expedia, VRBO, Agoda, and more. Each channel has a connection guide created for it, along with other supporting guides to explain other features. When you’re ready to connect to other channels, you can always find the steps listed in our help center here: https://www.tokeet.com/help/channel-manager

Please let us know if you have any further questions. We’re happy to help.

You are always welcome! If you have any further questions, please don’t hesitate to ask.

Hi Jose. Thanks for your question.

Unfortunately, the Client API is not intended to relay any channel information. It is strictly for accessing certain rental, rates, and other data from your Tokeet account.

If you would like to request increased API access, please follow this link to apply to become a Tokeet partner: https://www.tokeet.com/become-a-partner.html

Please let us know if you have any further questions. Were always happy to help.

Hi Henzel. Thank you for your question. You are able to integrate your 3rd party website with Sympl through the use of widgets. You can use the widgets to display the calendar availability, and/or you can use widgets to accept booking inquiries. You can then go on to manually confirm those inquiries after verifying the details with the guest. You can learn more about it in this help article here. To access widgets, just sign into the App Store to subscribe to the Website Widgets module.

In order to integrate a bookable website with Sympl, I would like to recommend Webready. You can easily create a highly customizable website in seconds, and have it ready for publication in a matter of minutes. It really depends on your desired levels of customization. With the website, you can add a booking engine that will allow you to take instant bookings that instantly reflect in your Sympl calendar, and sync to your channels.

If you want to use a custom domain with Webready, we can set you up with a free trial of the Standard Plan, so that you can benchmark your booking performance using your official domain.

Please let me know if any of these solutions work for you.

Hi Rashpal. I have noted that this message has been responded to via email. Please let us know if you’re still unable to see our correspondence.

Hi Dusan. Was I able to get you sorted on live chat? If not, please send another message there. I will consider this thread close for now.

Hi Hafiz. Sorry, but that is not possible. Reference numbers are generated randomly, and can’t be predicted. The rest of the data fields you will be able to find in the data dictionary. You can read this help guide to learn more.

Please let us know if you have any further questions. We’re happy to help.

Hi Seamus.

Is there a step by step process for starting with Tokeet? I would like to start with calendar syncing and setting prices in one place then pushing the to all channels. Where do I start first? Do you first add channels, rentals, rates, etc. I was hoping to see a tutorial for first timers.

Yes. You will want to start by connecting Airbnb first, if you already have listings there. This greatly streamlines the setup process by allowing you to import your rentals directly from Airbnb.

After that, you can continue connecting your other channels/OTAs. You can find all the steps for connecting to those channels in our Help Center.

If you would like a guided setup, you can schedule an onboarding call with our Tokeet Success team.

The onboarding call will allow you to ask any pending questions that you might still have, and we can provide you with a demonstration of the product as well. For more demos, you can also book a class in our Tokeet Academy.

Please let us know if you have any further questions. We’re happy to help.

Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can’t be shared here.

Hi Craig. You can connect to your agent’s calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent’s calendar.

You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet

Hi Tan. Sorry for the inconvenience!

You can reset and unlock your password from the “forgot password” link: https://app.tokeet.com/forgot

If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first–because it will keep trying to log in with the “old” password and lock you out again.

We have made a number of updates and bug fixes this quarter, including:

Updated: The contact data field behaviors for forms and contracts have now been merged. Forms can now display designated contact fields as read-only, and contracts can now retrieve contact details from designated contact fields. Learn more about it here.
Updated: When signing into a user account that does not have a phone number saved, a popup will appear requesting that a phone number be added to the account.
Fixed: When sending templates that contained a rental or inquiry data field, the Assigned Booking field was not showing the guest booking in the search results. This issue has been fixed.

@Candace-Schwab Yes, we submitted an enhancement request for the Tokeet calendar. I just wanted to make sure that I did not misunderstand your original request, so I also provided instructions on how to change the calendar in the editor.

Hi again Candace. You can set the day that starts each week in the website editor:

Please let us know if this solution satisfies your request.

Hi Candace. At present that is not possible. However, we have submitted an enhancement request for the developers’ consideration. They will assess the feasibility, and if the request is approved, they will implement the feature in a future update. We will make an announcement if a feature is ready for release.

We have made a number of updates and bug fixes this quarter, including:

Updated: A custom signing order can be set on templates and documents. This allows users to specify the order that the template or document must be completed by all the signers. Learn more about it here.
Updated: In order to improve security, new users are now required to verify their email address, once the user has been created.
Updated: The custom branding logo is now displayed larger on the success page that displays after a document has been signed, for increased visibility.
Updated: When sending templates or documents to signers manually, you can now designate specific text fields to be filled in manually before sending. This will allow you to insert read-only text into the field, and it will be displayed when the signer opens the document for signing. Learn more about it here.
Updated: Slight color modifications made to the template editor, in order to make select fields and signers more clearly visible.
Updated: Japanese translations have been added to the list of language options in the language menu. Learn more about it here.
Updated: Updated the photo ID request pop-up to mention 3 forms of national ID: passport, state ID, and driver’s license.
Fixed: For long templates and documents, some fields were misaligned further down the document. This issue has been fixed.
Fixed: When sending templates with a Booking Confirmed trigger, the inquiry cost field was sometimes showing a value of 0. This issue has been fixed.
Fixed: The password reset email was being sent without a working link. This issue has been fixed.
Fixed: Deleted documents were appearing on the Documents tab of the Contact details overlay. This issue has been fixed.
Fixed: Contact fields in forms were displaying the word “Contact” twice. This issue has been fixed.
Fixed: The Preview button in the template editor was returning an error when it tried to open. This issue has been fixed.
Fixed: Translation errors have been corrected in the registration wizard.

@lam-son The issue with the calendar translation has been resolved. The other issues you sent via email are being reviewed by the support team, and we will followup with more information. Thanks.