Posts made by Duane

Hi Rashpal. I have noted that this message has been responded to via email. Please let us know if you're still unable to see our correspondence.

Hi Dusan. Was I able to get you sorted on live chat? If not, please send another message there. I will consider this thread close for now.

Hi Hafiz. Sorry, but that is not possible. Reference numbers are generated randomly, and can't be predicted. The rest of the data fields you will be able to find in the data dictionary. You can read this help guide to learn more.

Please let us know if you have any further questions. We're happy to help.

Hi Seamus.

Is there a step by step process for starting with Tokeet? I would like to start with calendar syncing and setting prices in one place then pushing the to all channels. Where do I start first? Do you first add channels, rentals, rates, etc. I was hoping to see a tutorial for first timers.

Yes. You will want to start by connecting Airbnb first, if you already have listings there. This greatly streamlines the setup process by allowing you to import your rentals directly from Airbnb.

After that, you can continue connecting your other channels/OTAs. You can find all the steps for connecting to those channels in our Help Center.

If you would like a guided setup, you can schedule an onboarding call with our Tokeet Success team.

The onboarding call will allow you to ask any pending questions that you might still have, and we can provide you with a demonstration of the product as well. For more demos, you can also book a class in our Tokeet Academy.

Please let us know if you have any further questions. We're happy to help.

Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can't be shared here.

Hi Craig. You can connect to your agent's calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent's calendar.

You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet

Hi Tan. Sorry for the inconvenience!

You can reset and unlock your password from the "forgot password" link: https://app.tokeet.com/forgot

If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first--because it will keep trying to log in with the "old" password and lock you out again.

We have made a number of updates and bug fixes this quarter, including:

Updated: The contact data field behaviors for forms and contracts have now been merged. Forms can now display designated contact fields as read-only, and contracts can now retrieve contact details from designated contact fields. Learn more about it here.
Updated: When signing into a user account that does not have a phone number saved, a popup will appear requesting that a phone number be added to the account.
Fixed: When sending templates that contained a rental or inquiry data field, the Assigned Booking field was not showing the guest booking in the search results. This issue has been fixed.

@Candace-Schwab Yes, we submitted an enhancement request for the Tokeet calendar. I just wanted to make sure that I did not misunderstand your original request, so I also provided instructions on how to change the calendar in the editor.

Hi again Candace. You can set the day that starts each week in the website editor:

Please let us know if this solution satisfies your request.

Hi Candace. At present that is not possible. However, we have submitted an enhancement request for the developers' consideration. They will assess the feasibility, and if the request is approved, they will implement the feature in a future update. We will make an announcement if a feature is ready for release.

We have made a number of updates and bug fixes this quarter, including:

Updated: A custom signing order can be set on templates and documents. This allows users to specify the order that the template or document must be completed by all the signers. Learn more about it here.
Updated: In order to improve security, new users are now required to verify their email address, once the user has been created.
Updated: The custom branding logo is now displayed larger on the success page that displays after a document has been signed, for increased visibility.
Updated: When sending templates or documents to signers manually, you can now designate specific text fields to be filled in manually before sending. This will allow you to insert read-only text into the field, and it will be displayed when the signer opens the document for signing. Learn more about it here.
Updated: Slight color modifications made to the template editor, in order to make select fields and signers more clearly visible.
Updated: Japanese translations have been added to the list of language options in the language menu. Learn more about it here.
Updated: Updated the photo ID request pop-up to mention 3 forms of national ID: passport, state ID, and driver's license.
Fixed: For long templates and documents, some fields were misaligned further down the document. This issue has been fixed.
Fixed: When sending templates with a Booking Confirmed trigger, the inquiry cost field was sometimes showing a value of 0. This issue has been fixed.
Fixed: The password reset email was being sent without a working link. This issue has been fixed.
Fixed: Deleted documents were appearing on the Documents tab of the Contact details overlay. This issue has been fixed.
Fixed: Contact fields in forms were displaying the word “Contact” twice. This issue has been fixed.
Fixed: The Preview button in the template editor was returning an error when it tried to open. This issue has been fixed.
Fixed: Translation errors have been corrected in the registration wizard.

@lam-son The issue with the calendar translation has been resolved. The other issues you sent via email are being reviewed by the support team, and we will followup with more information. Thanks.

@lam-son Thanks. I've sent you a reply.

Hi Lam. Webready allows for multi-lingual websites. You can learn how to use the feature here: https://usewebready.com/help/webready-translator/webready-translator-languages

I see that you have German and English on your website, but you have not enabled the language translator yet:

In the editor, go to Language Settings, and enable the feature. This will allow your website to display in the different languages that you have selected.

@Mateusz-Sobierajski That's okay. As a courtesy, we have extended your trial for this account by 7 days. The other trial extension on the other account has been cancelled.

Sorry Mateusz. That is my error then. I forgot that promotion, and so I have extended your trial by another 7 days. Please accept my apologies, and let us know if we can assist you with anything else.

Hi Mateusz. I've reviewed the message history for your account, and do not see a support request relating to your trial expiration. You had another account that ended its trial a month ago. Your current trial will expire tomorrow. We do not extend trials for Sympl, so when you are ready to subscribe to a paid plan, please add a credit card to your account, so that you can enjoy uninterrupted use of the app. If you have any further billing questions, please sign into the app, and message our support team.

Hi Tan. We'll be happy to take a look at this for you. As this will require the sharing of account information, please either log into your account and message us from Live Chat, or you can send us an email at support@tokeet.com. We look forward to hearing from you.