My account is inactive. How to reactivate my account?

  • ![Screenshot_2023-02-14-10-52-42-48_40deb401b9ffe8e1df2f1cc5ba480b12.jpg](/community/assets/uploa[link text](link url)ds/files/1676343641982-screenshot_2023-02-14-10-52-42-48_40deb401b9ffe8e1df2f1cc5ba480b12.jpg)


    I can't login due to my account is inactive. How do I reactivate my account?

    I look forward to your reply and hope my problem could be resolved soon.

    Thank you.

    Mr. Tan Ying Keat a.k.a Ian Tan.

  • STAFF Moderator

    Hi Tan. Sorry for the inconvenience!

    You can reset and unlock your password from the "forgot password" link:

    If your IP address is blocked: please send us an email at with your IPv4 address from you use our mobile app:  please log out of the app first--because it will keep trying to log in with the "old" password and lock you out again.