Automate your host-to-guest reviews with AdvanceCM
In the competitive world of short-term rentals, host-to-guest reviews are more than just feedback—they’re a vital component of your property’s reputation and success. The more consistently you leave positive reviews, the more likely guests are to return the favor, helping boost your visibility, credibility, and bookings. But doing it manually? Time-consuming and easy to miss.
AdvanceCM’s Reviews Automation feature is designed to streamline this process, allowing hosts to automatically send reviews to guests, ensuring timely and consistent feedback without the manual effort.
Why are host-to-guest reviews crucial?
Host-to-guest reviews serve multiple purposes:
- Review to rebook: Reviewing your guests helps build stronger relationships and increases the chances of repeat bookings.
- Improving visibility: Listings with numerous positive reviews often rank higher in search results.
- Encouraging reciprocity: When hosts leave reviews, guests are more likely to reciprocate, enhancing your property’s credibility.
Writing host-to-guest reviews is essential for fostering a reliable and transparent community on Airbnb—benefiting both hosts and guests alike. But it’s more than just good etiquette: consistently writing reviews can actually improve your standing on the platform. Airbnb takes host engagement into account, and your review activity may contribute to your overall host performance metrics—which can influence your Superhost status, search visibility, and even guest expectations.
Introducing AdvanceCM’s review automation
Until recently, many hosts had to manually write and submit reviews for each guest—an often tedious task that could easily slip through the cracks, especially when managing multiple properties. Now, with AdvanceCM’s review automation, hosts can streamline this important part of guest communication and reputation-building without the time drain.
By automating Airbnb guest reviews, AdvanceCM not only ensures consistency and timeliness but also helps property managers scale their operations more efficiently. Whether you’re managing one unit or dozens, Review Automation removes the need to remember who checked out when—and what you wanted to say.
This new feature is especially useful for busy teams, improving operational flow and helping to maintain a strong review presence, which is key to standing out in the crowded short-term rental market.
Supported channels
Currently, the Review Automation feature supports Airbnb bookings exclusively.
How to set up review automation in AdvanceCM
Getting started with Review Automation is simple and flexible. You can access the feature via the Automations, Reviews, or Templates module. Here’s how it works in a nutshell:
- Create a review template with a star rating and message.
- Set your automation timing (e.g., 2 days after checkout).
- Assign a star rating to the booking after the guest’s stay.
- If the assigned rating matches your template, AdvanceCM sends the review to Airbnb—automatically.
If you’re subscribed to the AI App in the Tokeet App Store, you can also enable AI-generated reviews based on your preferences and tone.
Need a detailed walkthrough with screenshots? Check out the full setup guide here.
Conclusion
AdvanceCM’s Review Automation feature offers a seamless way to manage host-to-guest reviews, ensuring timely feedback and enhancing your property’s reputation. By automating this process, you can focus more on providing exceptional guest experiences while maintaining a strong presence on Airbnb.
For a more detailed guide on writing effective Airbnb guest reviews, refer to Tokeet’s blog post.
As always, if you have any questions or need assistance setting up Review Automation, feel free to contact our support team.
