Discover the New Unified Inbox Enhancements
In the fast-paced world of property management, communication is everything. Whether it’s a guest asking about early check-in, a cleaner needing confirmation, or a last-minute booking via social media — every message counts. That’s why we’ve given the Unified Inbox in AdvanceCM a thoughtful upgrade to make your daily messaging faster, clearer, and more organized than ever.
Here’s what’s new — and why it matters for your business.
A more streamlined inbox experience
We’ve redesigned the Unified Inbox to feel lighter, cleaner, and easier to navigate. The updated layout helps you move quickly between channels like WhatsApp, and SMS — all in one view. No more bouncing between tabs or platforms.
Whether you manage one property or a dozen, everything you need is right where you expect it to be.
Send a warm welcome with WhatsApp
First impressions count — and now, you can send a welcome message via WhatsApp as soon as a guest connects. It’s a simple, personal touch that builds trust and shows you care from the very beginning.
No need to craft the perfect intro every time — just set it once, and your guests feel at home before they even arrive.
Messaging logs, all in one place
Communication history can be scattered, but not anymore. The new Messaging Logs bring together your guest conversations from SMS, and WhatsApp — all on one screen. It’s an organized, reliable record of everything that’s been said — across platforms and time zones.
Need to revisit an old message? Want to double-check what was promised to a guest? It’s all there, instantly searchable and easy to review.
Support for Gmail, Facebook, and Instagram is coming soon — so you’ll have even more channels in one view.
Smarter WhatsApp templates
We’ve expanded our WhatsApp message templates to support more real-life scenarios that property managers deal with every day. From late check-in instructions to payment reminders or thank-you messages, these templates help you stay professional while saving time.
The best part? They’re flexible and designed to feel personal — not robotic.
What this means for you
These updates are built with one goal in mind: to give you more control and clarity in how you communicate. By simplifying the tools you use most, we’re helping you reduce response time, stay organized, and deliver a better experience to your guests and team.
You’ll spend less time switching between apps — and more time focusing on what matters.
Want to dive deeper?
If you’d like to learn more about how to connect your messaging apps, set up templates, or view logs, our Help Center has everything you need:
Or simply visit the Messaging Apps section in our Help Center.
Final thoughts
Great communication isn’t just about sending messages — it’s about building relationships. These Unified Inbox improvements are small changes with a big impact, designed to help you stay in control, respond with confidence, and provide the kind of experience guests remember.
We can’t wait for you to try it out.
