We will get through this…
I hope that you and your families are safe as the world grapples with this unprecedented catastrophe.
These are very difficult times for our industry. The spread and impact of the coronavirus has taken most of us by surprise, and the government mandates of social distancing affects our businesses greatly. The COVID-19 pandemic is a challenge we must face together. We at Tokeet want to help our customers weather this storm as much as we can. Therefore, we are immediately implementing the following initiatives, no action is needed on your part.
What we are doing to help:
- Current paid customers with account addresses in Italy, with properties in Italy will be given the next six (6) months of their Tokeet subscription for free.
- Customers who previously committed to a yearly plan will receive a two-month extension on their contracts. Your extra months will be billed at the discounted rate when their time comes.
- The previously announced platform fee will be deferred indefinitely. In addition, the auto invoicing features will still be released as planned.
- New user trials will be extended from 15 to 30 days to allow a longer consideration window.
On our side, we are doing everything we can to ensure that the entire Customer Support, Product Management, and Engineering teams are working to help you. We have also opened a topic on our Community Board for discussing the impact of COVID-19 on our industry and what strategies can help us cope with it.
We hope that these measures will be helpful to you in maintaining your business health through these challenging times. As the pandemic progresses we will consider additional initiatives to help our customers and will follow-up with further announcements.