Hi Ryland, We worked on this again this morning and have been able to send a message successfully through to your guest Chad. We expect that this issue should be resolved going forward. You should be able to send messages from TV3 on any inquiries that were having this trouble before. There is no need to delete and re-import the booking anymore, but we need you to confirm to make sure. Setting up the exact scenario has been the major hold-up in getting this resolved. Thanks, Christian