Hi Tan. Sorry for the inconvenience! You can reset and unlock your password from the “forgot password” link: https://app.tokeet.com/forgot If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first–because it will keep trying to log in with the “old” password and lock you out again.

Hi Tan. We’ll be happy to take a look at this for you. As this will require the sharing of account information, please either log into your account and message us from Live Chat, or you can send us an email at support@tokeet.com. We look forward to hearing from you.