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Inquiries and Bookings

Guest List Overview

Video Walkthrough. The guest list contains information of anyone who has ever submitted an inquiry to your Tokeet rentals. The inquiry can come from one of your connected channels, your Tokeet websit…

Updated 1 year ago by Joel Bennett

How Do I Add and Update Guests?

Tokeet automatically saves the contact details of each inquiry into your own CRM, which allows you to build a solid guest database. You may however, simply wish to add the details of a prospective gu…

Updated 2 years ago by Tokeet Support

How Do I Confirm a Booking?

Video Walkthrough. When you receive an inquiry from a potential guest, Tokeet allows you to place a hold on the requested dates in your calendar. This feature prevents you from double-booking guests,…

Updated 3 years ago by Tanee Morrsion

How Do I Create an Inquiry?

Inquiries are Tokeet’s way of helping you track any time a potential guest makes an request into your vacation property. This is a great way to stay on top of communication between you and your poten…

Updated 2 years ago by Tokeet Support

How Do I Delete an Inquiry?

Video Walkthrough. With the Tokeet application, the capability for creating and saving inquiries is built right into the system in a streamlined, easy-to-use format. But guests’ plans are constantly…

Updated 3 years ago by Tanee Morrsion

How Do I Make Notes of Guest Interactions?

Video Walkthrough. Each interaction that takes place between you and your guest is important. Everything from critical details like scheduling and special requests to conversational tidbits that will…

Updated 3 years ago by Tanee Morrsion

How can I import guests via CSV files?

While Tokeet provides everything you need to keep a detailed log of guest information, requests, and schedules, you might want to upload your own data from CSV files already stored on your computer.…

Updated 3 years ago by Tanee Morrsion

How do I attach a file to a message?

Video Walkthrough. When sending messages to guests, you might want to attach files that are relevant to the rental and your guests’ inquiries.. How to Attach Files to Your Messages: From your Tokeet…

Updated 3 years ago by Tanee Morrsion

Inquiries Overview

As your bookings are imported from outside channels and added manually to your Tokeet calendar you need to be able to manage these inquiries effectively. Tokeet offers a number of different inquiry v…

Updated 1 year ago by Christian

Sending Files to Guests

Tokeet has now introduced a secure file sharing system. Our previous method of sending files to guests was not secure. We have therefore placed the Tokeet file cabinet behind authentication so that u…

Updated 1 year ago by Phoebe De Riggs

The Inquiry Inbox View

Video Walkthrough. With Tokeet, all of your inquiries appear in your Tokeet Inbox no matter where they originated. You can receive inquiries from Airbnb, Booking.com, Expedia, your own website, or an…

Updated 3 years ago by Tanee Morrsion

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