My Rates are Too High on

One of the more common scenarios for seeing a mismatch between the rates you push from Tokeet and what appears on the Rates Calendar on, is covered below. Please note that Tokeet has no ability to update the values stored in for maximum guests, additional guest fee, and guest count (when to start charging the additional guest fee). The channel API for does not provide any options to manipulate these values from any connected channel manager. However, before contacting for assistance we recommend taking time to review the troubleshooting steps below.

Step 1: Pushing and reviewing rates on the rates calendar.

Have you pushed rates to yet? In order to do so, you will have to have a Base Rate and a Standard or Group Rate created and a rate mapping which tells Tokeet which rate category to push to Please refer to the following article if you have not yet pushed rates to Pushing rates to

If you have already done so you can check the rates on by logging into and navigating to your rates calendar.

You may need to adjust the date range on the calendar to get a larger set of dates to be visible.

Expand your Standard Rate so that the prices being pushed from Tokeet are visible.

Step 2: Compare the rates pushing from Tokeet to

To compare rates between and Tokeet rate pushes start off by selecting a few days that are easily visible on your rate calendar and compare them to Tokeet by opening the Rental Rates overlay.Click on Rates > Click on the rental name on the Rates Multi-calendar > Navigate to Rates Table and identify the rate being pushed for the time period you have selected to compare.In the example below we will be using the July Rate to compare to the rates calendar.

As you can see, our rate on for 1 guest is significantly higher than what we are pushing from Tokeet.

In this example is taking the price sent by Tokeet which is the maximum occupancy total for 3 guests and is adding 50 additional per person which results in a price that is far too high. For a maximum of 3 guests it comes out to 1450 or 1350 + 50 + 50, which then adds 50 more to until they reach 1550 for 3 guests.To resolve this simple scenario do the following:Go to the Settings tab of your rental rates overlay and select ignore for next to the additional guest fee setting, then hit Save. This will alter the Tokeet rate being pushed so that we do not include the additional guest fee and allow to add it to the base rate for 1 person instead.

Make sure to push rates again after making this change and refresh your rates calendar to see if the rates are correct.

The setting "ignore for" allows you to use the same rates you create for with other API channels which require the occupancy pricing. Tokeet only removes the occupancy pricing for while still pushing it for any other connected API channels that are mapped to receive the same rate.

Step 3: Checking for additional guest fee discrepancies.

If there is still a discrepancy between what you are pushing from Tokeet and what is visible on the Rates Calendar you may have an additional guest fee that is configured differently from what you have set in Tokeet.

In the example below by looking at the numbers we can see that the additional guest fee in is set to 50.00. Changing this value in Tokeet will have no effect on the interval between occupancy levels and must be configured in to match what you are intending to charge per additional guest. To make an adjustment to your guest fee on personally you will have to first disconnect from Tokeet. Please see the following article for complete instructions on disconnecting and changing the additional guest fee to match. Changing the additional guest fee on

Step 4: Checking for maximum occupancy discrepancies.

The last thing to consider is whether the max occupancy level is set appropriately. This value also cannot be altered via pushing rates via the channel API and must be altered on after disconnecting the channel manager. Please see the following article for complete instructions on how to change the max guests on the Room Details. Changing the max guest value on

In the example screenshot below, the maximum guests is set as 4 persons and cannot be altered except by changing on the room details section in the admin portal.

Step 5: How to contact support for further assistance.

After making the appropriate changes mentioned above, you should be able to confirm that the rates pushed from Tokeet translate into the correct prices per occupancy level on the rates calendar. If you are still unable to get the rates to match please reach out via live chat support and make sure to present a screenshot of the rates calendar with the Standard Rate expanded. Making sure that the Room ID is visible in your screenshot will help us confirm exactly which rental you are working with. Please note that it is not possible for us to troubleshoot your issue without this screenshot expanded to show the details under Standard Rate.

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