I don't think anyone would accuse the product support team of overpromising, yet alone over delivery. User reports issue and provides analysis of cause (thanks, Konstantinos). The cause is not addressed. All that happens is the user gets asked to mark Tokeet mail as safe when they are the originator. Six months later the user decides to chase the solution and is told to keep waiting as the Product Management team intend to fix it. Is it in the schedule? Is it being fixed? Which month is the fix planned for delivery? A vague reference to weeks not months is not very reassuring. As the travel industry begins to open up, it would be appreciated if this long-standing issue could be fixed with some urgency.