Tokeet calendar not showing day specific pricing when using the default rate to a specific OTA

Almost every time a guest books using booking.com their payment information is not being saved. Anyone know why?

A lot of guests are complaining about not being able to read the contract before uploading their ID

Thanks for responding. I was told a couple of months back that when the link is opened the GUID of the device is logged and it can no longer be opened unless on the same device. At the time I did test it and it seemed to be the case.

That said, I’ve just tried to replicate it again and I can open it on multiple devices! So totally scuppered now. Could it have changed recently?

In Rates > Property Name > Settings, there is a setting for ‘ignore for booking.com’

This would be really useful when using the default rate (Additional Guest Fee and DSP PP/PN) so you can use one rate for all channels

When a contract is opened by a guest, the link then only allows it to be opened on that device.

This causes us a lot of problems and we constantly have to resend contracts. When they try and open the link on a new device, it sends them to the signature homepage and a lot of guests then try and sign up and are left frustrated. We’ve tried to combat this by sending them information about how it works, but this is rarely a success.

I think that;

1. If a contract has had no information saved to it, then it should be open-able on other devices
2. If a link is invalid then Signature should explicitly say so at the time and why (not leaving the guests confused)
3. There should be an option to ‘release’ the contract if already opened

I had other ideas that signers could receive a ‘one time password’ that allows them to login

Happy to hear other suggestions, but the bottom line is that its really frustrating for us as hosts and for guests

@Kwesi-Steele Yeah. Its only for weekends though

Example:

default standard rate: 100
default rate DSP: 120

AirBnB Channel Adjustment: 10%

AirBnB standard rate shown in calendar: 110
Actual AirBnB standard rate: 110

AirBnB DSP rate shown in calendar: 120
Actual AirBnB DSP rate: 132

Tokeet calendar not showing day specific pricing when using the default rate to a specific OTA