@Milo-Lukic
Milo, we'd love to be able to be more generous with all our customers too. However, we are a startup that's been in business shorter than many of you, and whether you exhort people to leave us or not, you must know that this virus is hurting everyone's business in the travel industry.

I'm leaving your post up to make it clear to everyone reading that we are not deleting negative posts just because it's our board.

Most of you realize that Tokeet is the least expensive option on the market with this feature set, even after our first price increase in several years. If people have to stop using a PMS for a while, we understand. I advise you to check out the Tokeet terms and conditions for our data retention policy in section 6. I'm confident that those who are determined to ride this storm out are going to be happy with the upgrades and new offerings they see released in Tokeet this year.

@Irina-Sheshina
Thanks Irina, for your kind comments. We also would like to improve our language support in the UI, though I have no announcements to make on that front at this time. I am going to pass your name to our Tokeet product manager to follow up on the document collection and beta testing points.

@Leigh-Rees

Leigh, I understand your concerns and will discuss them with Kwesi on Monday. At this point I'll just ask you to understand that we know there's going to be financial impact across the industry that includes us, and we're doing what we feel we can support at this time.

If you want to send any information I can verify about what other PMS platforms are doing for existing customers I'm interested. As far as I know, everything being offered as free or discounted is for new customers only and only for a short time. I understand why they'd do that. I don't expect we will.

@Jaak-Kuld

Jaak,

I suggest you lower the price for customers with 1-2 apartments - you will get more business that way without increasing cost base and it creates a sales funnel without the need to put much effort on extra marketing.

I expect you will like what 2020 has in store for Tokeet customers like you.

Glenn

@Konstantinos-Kiamos
Glad to hear that!

@Seth-Scalf
We did add two months onto the contracts. Was that not clear? When your pre-paid contracts run out, the next two months will be billed at the discounted rate.

Stripe technology does not allow us to make monthly changes to an annual plan, so we had to put it at the end.

@José-Pedro-Pirralha
Jose, we realize that travel around most of the world is affected, so we're not planning to add additional countries. I don't know how we could draw a line beyond 1.

Having said that, we hope the measures we offered to everybody will help. As far as I know, no other PMS has offered their current customers anything but advice.

@Konstantinos-Kiamos

Your interpretation is not correct. We offered existing customers not only a lock in of the old prices (to avoid the 30% increase) but an additional 10% off if they pre-paid for a year. Nothing about that got worse... we are automatically extending the 40% discount for them for two more months.

Those who didn't lock in the old prices still are getting the best price in the industry, even after the first price increase in several years.

We had previously announced a 1% platform fee to cover invoicing services when auto invoicing was released. Today's announcement means that we're not going to do that. This is regardless of whether you subscribed for a year or not.

@Irina-Sheshina

Irina, let's be clear about the 1% discussion. We previously announced that we were developing new auto invoicing features and were considering adding a charge of up to 1% based on all invoices processed through Tokeet partner gateways. If you combine that with Stripe fees, it's still less than what AirBNB charges you for the same service. There has never been any discussion of reservation fees.

With this notice, we are saying that we're going to defer the 1% charge indefinitely but still release the new features. Incidentally, we are looking for beta testers for this, so let us know if you want to be one.

@Leigh-Rees
Italy has the most dire situation of a pandemic that affects not just all of Europe but the entire world. We obviously can't afford to comp everybody, but we wanted to help most where it was needed most.

As far as I know, we have offered the most generous concessions to current customers of any PMS or Channel Manager in the industry. Everyone else is offering advice and information.