• Description of the expected result
  Websites should be searchable on Google

• Description (and/or screenshot) of the actual result
  Our Tokeet website (brightleapapartments.co.uk) does not show at all on Google, even if you search for the exact business name.

Google also keeps removing my website URL from my Google Business page, presumably because it can’t crawl it and thinks it’s not a real website.

• Description of the impact to your business
  A direct booking website is fairly useless if people cannot find it. We’ve wasted many hours customising the site and re-adding the URL to our Google Business page.

• Any workarounds you have tried or are doing
  I have no control over this.

• Comments about any known conditions that cause different behavior.
  None

• The device, operating system, and browser you are using.
  Win10 laptop on Chrome 76.

• Description of your need, in functional (non-software) terms.
  To be able to set multiple gap night rules. Basically we have a property with a 4 night minimum usually. If there’s a gap of 3 nights, I want to reduce the minimum stay to 3 nights. If the gap is 2 nights, the minimum stay should be 2, etc.

• Description of how you imagine that working in software terms.
  With a plus/minus to add/remove additional gap night rules, just as you have for the last minute rule for example.

• Description of the impact to your business.
  Better revenue management

• Any workarounds you have tried or are doing.
  Currently we manually monitor and set manual rates.

@christian-zaragoza Any update on this? We’re about to have the same problem again as a guest has booked one of our apartments for one upcoming stay, and another for a different stay.

Thanks @christian-zaragoza , although it’s pretty disappointing to hear that you don’t regard sending guests to the wrong apartments and exposing sensitive information about those properties incorrectly as a priority, especially as I first reported this over a year ago.

@jtbennett said in Tokeet websites do not show on Google:

@Brightleap-Apartments Thank you for bringing this to our attention, we’re going to work this out immediately. Looking at the site source now, I’m seeing some clear issues that one of our front end engineers is going to have to address - I’ll update you as soon as it’s been corrected.

@jtbennett said in Tokeet websites do not show on Google:

@Brightleap-Apartments The issue has been discussed and passed to the development team now - they are currently working on a new version of the website builder so it should be addressed soon.

Could you please clarify what the words “immediately” and “soon” mean in Tokeet world, since absolutely nothing seems to have been done on this yet and my direct booking website is essentially invisible to the world?

@jtbennett said in Tokeet websites do not show on Google:

@Brightleap-Apartments Thank you for bringing this to our attention, we’re going to work this out immediately. Looking at the site source now, I’m seeing some clear issues that one of our front end engineers is going to have to address - I’ll update you as soon as it’s been corrected.

@jtbennett said in Tokeet websites do not show on Google:

@Brightleap-Apartments The issue has been discussed and passed to the development team now - they are currently working on a new version of the website builder so it should be addressed soon.

Could you please clarify what the words “immediately” and “soon” mean in Tokeet world, since absolutely nothing seems to have been done on this yet and my direct booking website is essentially invisible to the world?

@christian-zaragoza said in Recurring expenses do not work:

Hi,

We identified an issue with this new function at the end of last week and have pushed an update which should resolve this. Please monitor recurring expenses which are due to copy themselves and let us know if you are still experiencing issues.

Thanks,
Christian

This STILL does not work. What’s the issue please?

It’s because they haven’t implemented the BDC messaging API and instead rely on the booking.com email address. If you send the guest a message and they reply, it works OK, but if the guest sends you a new message via the booking on BDC it doesn’t link together properly.

This has been an issue for me for ages though, not just recently.

Recurring expenses still do not work.

Thanks @christian-zaragoza , although it’s pretty disappointing to hear that you don’t regard sending guests to the wrong apartments and exposing sensitive information about those properties incorrectly as a priority, especially as I first reported this over a year ago.

@christian-zaragoza Any update on this? We’re about to have the same problem again as a guest has booked one of our apartments for one upcoming stay, and another for a different stay.

This is still happening. I had one or two where it didn’t for a short period of time, then every AirBnB booking since has had this problem.

@Alistair-Wood Thanks Alistair, we do that too for one night gaps but the problem comes in when there’s more than one night available. If we had two nights available, we might want to allow one night stays at a 30% increase but still charge the normal price for anyone who wants to book both nights.

Great updates, however Q3 issue 1 is not fixed. Also your “fix” descriptions above are just a paraphrase of the issue. They don’t actually describe the fix.

• Description of your need, in functional (non-software) terms.
  To be able to set multiple gap night rules. Basically we have a property with a 4 night minimum usually. If there’s a gap of 3 nights, I want to reduce the minimum stay to 3 nights. If the gap is 2 nights, the minimum stay should be 2, etc.

• Description of how you imagine that working in software terms.
  With a plus/minus to add/remove additional gap night rules, just as you have for the last minute rule for example.

• Description of the impact to your business.
  Better revenue management

• Any workarounds you have tried or are doing.
  Currently we manually monitor and set manual rates.