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Updated: We have deployed changes where Rategenie market rate recommendation will be also converted as per user rental currency that they have used for their rentals inside Rategenie. Previously we were showing market-recommended rates according to users' native currency only. For example, this user has rentals in Turkey where the native currency is Lira, but they are using Euros currency inside Rategenie for their rentals. So, we are showing the recommended base rate and future recommended rates in Euros, so that users don't have to do any manual conversions. Updated: We are happy to announce Grid views for the following modules of Rategenie. Rentals Strategies Hold Events These new views are now available. You can do almost all the work on the Grid views, as you were doing previously on the List views. Updated: A market base recommended base price feature is added to our Rategenie application. Users will see the ' base recommendation' icon on the rental settings page. When users click on that, they will be able to see the Base price recommendation according to different Segments selection ( segment is used to: Choose the quality of your listing compared to other listings in the market, segment is categorised as 25, 50, 75 and 90th percentile). Fixed: Price Settings data was not getting saved for Airbnb listing. This is fixed for Rategenie. Fixed: There was a search issue on the strategies page, the page was getting stuck while trying to search a strategy name. This is fixed now. Fixed: When removing rentals from a strategy, the tooltip for the Remove button was hiding the actual button itself. This is fixed now. Updated: Rategenie is now integrated with Hospitable PMS and is able to generate rates for this management system. Hospitable users can use these rates for their bookings and rentals by connecting with Rategenie and syncing rates. Updated: Rategenie is now integrated with Channex PMS and is able to generate rates for this management system. Channex users can use these rates for their bookings and rentals by connecting with Rategenie and syncing rates. Updated: We have added the option to add min stay only within the Rategenie without settings the manual rates adjustment. For this, you can select some dates and drag and drop and then pick the 'Set Min stay' option to adjust min stay for the specific period. Updated: We have released 1.1.0 on Google Play and AppStore. Users can download this new build which will cover up issues : 1: Strategy rules were getting deleted when the user make changes to the min and max rate of the strategy or update the strategy type 2: We have updated the seasonal rule for the mobile app to remove the year selection option for the seasonal rule, it was causing an issue for the web app and rule changes were not applying properly. Along with that some other bug fixes and Improvements are made. Updated: We have just launched Rategenie new guided wizard to help our customers which have no idea where to start their market base pricing within Rategenie according to their rental location and configuration of their rentals. This will help them not only to setup their rentals base rate but will also guide them to see their final default rates before pushing it to the connected channels. On the multi-calendar page, they need to click on new small rate icon to start following the wizard steps. Please see the screenshots below. (Starting from hovering to this new rate icon until user see the final rates on the rates calendar page.)

Hi Rashpal. I have noted that this message has been responded to via email. Please let us know if you're still unable to see our correspondence.

@Glenn said in The COVID-19 virus: How is everyone meeting the challenge?: @Leigh-Rees Leigh, I understand your concerns and will discuss them with Kwesi on Monday. At this point I'll just ask you to understand that we know there's going to be financial impact across the industry that includes us, and we're doing what we feel we can support at this time. If you want to send any information I can verify about what other PMS platforms are doing for existing customers I'm interested. As far as I know, everything being offered as free or discounted is for new customers only and only for a short time. I understand why they'd do that. I don't expect we will. Glenn, This is my point. Surely you should already know who is offering what in the market place. As a company you should be researching the competitive market place. I'm not going to mention your direct competitors products here as this could mean Tokeet could loose subscribers. However, they are actively targeting the tokeet community through direct phone calls, emails, facebook ads and on other social media platforms. You still need to look into the support staff you have, they are unhelpful, rude and unwilling to offer support. We mostly get one word answers to our questions like "no, not possible". Instead of being proactive and offering suggestions we get brick walled or incorrect responses. What people are asking for is a discount whilst the travel industry is impacted by COVID-19. Instead of giving free subscriptions to Italy you should have just offered a discount across the board. Offering an unfair advantage to Italy is what is angering your users in other countries. You say everybody is effected by COVID-19 but your actions give out a different message, that you only care about Italy. Obviously you can't take away what you've given to Italy however people would respect Tokeet more if you offered a discount to their countries. I'm sure your investors would understand given the seriousness of the COVID-19 pandemic. 50% off would be a fair option until this is all over. With regards to what's coming soon, at present people are not interested in new features, they simply want to minimise their costs until this is all over. You need to stop the whole "you'll love what is coming" routine as people have been waiting too long for features and now it's angering them. If you listen to the suggestions by your users (they are mostly unanimous) you can change the collective sentiment of your users from "can't wait to leave" to "brand loyal happy customers" Tokeet has carved out it's own market segment, Yet you seem to be doing everything you can to leave this market and enter the premium market occupied by guesty and rentals united. Why leave a market that you are already dominating, it makes no sense.

@Greg-Dbc @Bali-Vacation-Homes-www-balivacationhomes-com-Luxury-Villas-in-Bali This issue has been fixed. Please let us know if you are still facing it.

@Infinity-Apartments said in Italy 6 months free fees for CoVid: @Duane can I ask why this wasn't offered to the UK business Hi. This offer was made in direct response to the dire situation that was facing the Italian economy at the time. That was the only country that received such an offer. They got hit hardest and earliest. Other countries suffered later, and we assisted users on a case-by-case basis. However, at the time, we felt a need to provide users in Italy with assistance, as it was not yet known how bad things would get globally.