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    We Will Get Through This...

    Scheduled Pinned Locked Moved Announcements
    throughthis
    13 Posts 5 Posters 4.3k Views
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    • L Offline
      Leigh Rees
      last edited by

      I’m struggling to understand why you are only offering the subscription holiday to Italy? The whole of Europe is facing the crisis. The holiday market is essentially on hold until after the epidemic so businesses will not be able to afford to pay for Tokeet. Offering 14 months for the price of 12 will not help businesses who need a break from the amount of money they pay now, not in 12 months.

      GlennG 1 Reply Last reply Reply Quote 1
      • I Offline
        Irina Sheshina @Glenn
        last edited by

        @Glenn In Spain this is the same situation as in Italy. I would like to know when you are going to apply the reservation commission of 1% as you recently announced. Because I have just migrated to Tokeet because I had no reservation fee. And if they are going to charge, I prefer to take advantage of the low reserves to migrate to other software.

        GlennG 1 Reply Last reply Reply Quote 0
        • K Offline
          Konstantinos Kiamos
          last edited by

          This post is deleted!
          GlennG 1 Reply Last reply Reply Quote 0
          • GlennG Offline
            Glenn @Leigh Rees
            last edited by Glenn

            @Leigh-Rees
            Italy has the most dire situation of a pandemic that affects not just all of Europe but the entire world. We obviously can’t afford to comp everybody, but we wanted to help most where it was needed most.

            As far as I know, we have offered the most generous concessions to current customers of any PMS or Channel Manager in the industry. Everyone else is offering advice and information.

            ===== Glenn Mar / VP of Client Services =====

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            • GlennG Offline
              Glenn @Irina Sheshina
              last edited by Glenn

              @Irina-Sheshina

              Irina, let’s be clear about the 1% discussion. We previously announced that we were developing new auto invoicing features and were considering adding a charge of up to 1% based on all invoices processed through Tokeet partner gateways. If you combine that with Stripe fees, it’s still less than what AirBNB charges you for the same service. There has never been any discussion of reservation fees.

              With this notice, we are saying that we’re going to defer the 1% charge indefinitely but still release the new features. Incidentally, we are looking for beta testers for this, so let us know if you want to be one.

              ===== Glenn Mar / VP of Client Services =====

              I 1 Reply Last reply Reply Quote -1
              • GlennG Offline
                Glenn @Konstantinos Kiamos
                last edited by Glenn

                @Konstantinos-Kiamos

                Your interpretation is not correct. We offered existing customers not only a lock in of the old prices (to avoid the 30% increase) but an additional 10% off if they pre-paid for a year. Nothing about that got worse… we are automatically extending the 40% discount for them for two more months.

                Those who didn’t lock in the old prices still are getting the best price in the industry, even after the first price increase in several years.

                We had previously announced a 1% platform fee to cover invoicing services when auto invoicing was released. Today’s announcement means that we’re not going to do that. This is regardless of whether you subscribed for a year or not.

                ===== Glenn Mar / VP of Client Services =====

                K 1 Reply Last reply Reply Quote -1
                • K Offline
                  Konstantinos Kiamos @Glenn
                  last edited by

                  This post is deleted!
                  GlennG 1 Reply Last reply Reply Quote -1
                  • GlennG Offline
                    Glenn @Konstantinos Kiamos
                    last edited by

                    @Konstantinos-Kiamos
                    Glad to hear that!

                    ===== Glenn Mar / VP of Client Services =====

                    1 Reply Last reply Reply Quote 0
                    • I Offline
                      Irina Sheshina @Glenn
                      last edited by

                      @Glenn For me, undoubtedly, tokeet is the best channel manager that I have tried and I have seen of the many, for this I have bet on you. The commission of 1% I will see and value in the future, I hope that the software improvements will stop me and finally I am left with tokeet.
                        Although there are things that are very important to me and I miss them a lot. For example booking engine to do in languages: Spanish, Russian, French etc, and adaptable to smartphones. Because the second booking portal is my own website. I know that tokeet has its own guest expirience system but I do not see it as complete and it is not in languages that I need. I use wishbox to collect traveler documents if tokeet would help with this task of collecting traveler documents - I would stay with tokeet. Yes, I would like to be beta tester! ☺

                      GlennG 1 Reply Last reply Reply Quote 0
                      • GlennG Offline
                        Glenn @Irina Sheshina
                        last edited by

                        @Irina-Sheshina
                        Thanks Irina, for your kind comments. We also would like to improve our language support in the UI, though I have no announcements to make on that front at this time. I am going to pass your name to our Tokeet product manager to follow up on the document collection and beta testing points.

                        ===== Glenn Mar / VP of Client Services =====

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                        • A Offline
                          Alojsia Guerra
                          last edited by

                          This post is deleted!
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                          • A Offline
                            Alojsia Guerra @Glenn
                            last edited by

                            Hi @Glenn ,

                            This was a lovely and really appreciate initiative. However, I discovered 6 days ago that I paid all the fees and no one is answering me about this issue. I’ve been told that this was on request but Kwesi Steele’s message in here is clear: “no action is needed on your part”. All the fees have been withdrawn from my credit card although I am located in Rome (Italy).

                            1 Reply Last reply Reply Quote 0
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