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    AirBNB authentication issue - March 12, 2020

    Scheduled Pinned Locked Moved Technical Help
    airbnbauthenticationissuemarch2020
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    • GlennG Offline
      Glenn
      last edited by Glenn

      AirBNB Connection Issue
      Please Check Your Connection

      Due to an AirBNB authentication issue we’ve lost the connection between your AirBNB account(s) and Tokeet. This problem can be quickly resolved with the following steps:

      • Log into your Tokeet account

      • Click on the Channels button at the top of any screen.

      • Click Add Channel and select AirBNB API.

      • To add different accounts, log out of AirBNB. Log back in to the next account and repeat these steps.

      If you have any questions please contact the support team. We apologize for this issue and will assist in any way we can.

      ===== Glenn Mar / VP of Client Services =====

      1 Reply Last reply Reply Quote 0
      • H Offline
        Henry Ho
        last edited by

        You guys are kidding me with this, right? My Airbnb properties have been out of sync for 2 days with no notifications whatsoever? I also spent a couple of hours wondering why my Airbnb calendars are out of sync and my recent cancellation was not made available back on Airbnb until I discovered this post.

        Next time, send an email when this sort of thing happens.

        S 1 Reply Last reply Reply Quote 1
        • S Offline
          Sam Jones @Henry Ho
          last edited by

          @Henry-Ho ‘’‘’‘’‘’‘’‘’‘’''i’m having synchronisation issues as well, and as a new user its freaking me out a little as calendars are showing different availabilities… I wish Tokeet would realise that this industry runs 24/7 and not having access to support on a Sunday is a big issue!

          GlennG 1 Reply Last reply Reply Quote 0
          • GlennG Offline
            Glenn @Sam Jones
            last edited by Glenn

            @Sam-Jones

            Sam, we’ve tried having weekend support in the past, and the fact is that our ticket volume goes way down on weekends. We have some weekend support, but generally there aren’t many open tickets when our Asia team starts on their Monday mornings.

            Please let me know if Customer Support was not able to help you this morning.

            ===== Glenn Mar / VP of Client Services =====

            1 Reply Last reply Reply Quote 0
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