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    Correct Guest numbers Info from the OTA's brought into Tokeet

    Scheduled Pinned Locked Moved Technical Help
    correctguestnumbersinfootas
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    • A Offline
      Alistair Wood
      last edited by Alistair Wood

      The problem of guest info coming through from Booking with for example 2 adults when in reality booking was for 2 adults and 2 children is still outstanding. This information should come through correctly, there is another section in the API which appears to have adult and child numbers split out (total can then be calculated) so the correct info is there and available. I sent the API extract to support some time ago so it would be good to have some feedback if this is going to be resolved soon as it causes an ongoing issue with cleaners setting up the apartment. They may see one guest but in reality, it’s 1 adult and 3 children for example. From memory, I also can’t even work around this myself by manually updating with the correct info in Tokeet as this gets overwritten. (and by that time the wrong info has gone out to the guest in their email confirmation creating further confusion anyway)

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      • A Offline
        Alexandra Carroll
        last edited by

        Agreed - this is causing us issues also.

        1 Reply Last reply Reply Quote 1
        • K Offline
          Konstantinos Kiamos
          last edited by

          This post is deleted!
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          • R Offline
            Ryland Nelson
            last edited by

            same here. plus plus

            www.beyondbnb.ca

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            • DuaneD Offline
              Duane Moderator STAFF
              last edited by

              Hi. I wanted to followup on this thread to mention that this was a feature that Booking.com needed to activate on their end. We have had them correct this, and now the guest count should be accurate. It will tally adults and children together under the adult count. This should provide cleaners with the correct information to prepare the room.

              1 Reply Last reply Reply Quote 0
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