• Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Login

    Tokeet and Automata triggers not firing

    Scheduled Pinned Locked Moved Technical Help
    outage
    3 Posts 2 Posters 731 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • GlennG Offline
      Glenn
      last edited by

      At present, we are experiencing an outage in both Tokeet and Automata automated messaging (triggers) and possibly automatic invoicing. This has resulted in events not firing when they are supposed to. Our team has identified the issue, are we are currently working on a fix. We hope to have this resolved as soon as possible.

      In the meantime, please manually send any messages that would have been sent with your automation since 5:36pm UTC. This will allow you to maintain timely communication with your guest. Once a fix is in place, we will follow-up with you in this chat. We apologize for the inconvenience, and thank you for your patience.

      ===== Glenn Mar / VP of Client Services =====

      1 Reply Last reply Reply Quote 0
      • DuaneD Offline
        Duane Moderator STAFF
        last edited by

        There was a temporary outage of the Tokeet and Automata trigger services from July 30th @ 17:56 UTC to July 31st @ 09:18 UTC. This resulted in triggers not firing when expected. As a result of this outage, any automated messages that failed to send will have to be sent manually. Automated messages outside of the specified time range will have been unaffected.

        We have successfully identified and fixed the issue, with safeguards installed to prevent another occurrence in the future. Please review your inquiries and automations for the time range noted above, to ensure that your guests have received all appropriate messaging. We apologize for the inconvenience this may have caused. We will continue to monitor the situation to ensure that all corrections made have been effective. If you have any further questions, please feel free to ask. We appreciate your patience, and thank you for being a Tokeet user.

        1 Reply Last reply Reply Quote 0
        • GlennG Offline
          Glenn
          last edited by Glenn

          We were able to re-send all the messages that didn’t send except for the ones that were time-based.

          To be on the safe side, we went back a little extra far so some messages may have been sent twice.

          ===== Glenn Mar / VP of Client Services =====

          1 Reply Last reply Reply Quote 0
          • First post
            Last post

          Latest Topics View All

          • KanzaK

            Tokeet integrated with Touch Stay.

          • DuaneD

            Disaster Online chat - Fakhar

          • DuaneD

            Taxes not being charged on some invoices

          • KanzaK

            Tokeet integrated with GuestFlow!

          • KanzaK

            Tokeet integrated with Trip.com

          • DuaneD

            Request to book AIRBNB

          • DuaneD

            API Airbnb, properties wit status "Unknown"

          • nauman shahzadN

            Introducing a new Bedroom occupancy Strategy within Rategenie±

          Popular Tags View All

          tokeet
          49
          rategenie
          48
          updates
          39
          integrated
          28
          integration
          22
          2022
          18
          introducing
          15
          airbnb
          13
          Tokeet
          Our Products
          AdvanceCM | Tokeet | Rategenie | Automata | Signature

          Copyright 2002-2025. Tokeet.com. All Rights Reserved.