Tokeet and Automata triggers not firing

  • Administrator

    At present, we are experiencing an outage in both Tokeet and Automata automated messaging (triggers) and possibly automatic invoicing. This has resulted in events not firing when they are supposed to. Our team has identified the issue, are we are currently working on a fix. We hope to have this resolved as soon as possible.

    In the meantime, please manually send any messages that would have been sent with your automation since 5:36pm UTC. This will allow you to maintain timely communication with your guest. Once a fix is in place, we will follow-up with you in this chat. We apologize for the inconvenience, and thank you for your patience.

  • STAFF Moderator

    There was a temporary outage of the Tokeet and Automata trigger services from July 30th @ 17:56 UTC to July 31st @ 09:18 UTC. This resulted in triggers not firing when expected. As a result of this outage, any automated messages that failed to send will have to be sent manually. Automated messages outside of the specified time range will have been unaffected.

    We have successfully identified and fixed the issue, with safeguards installed to prevent another occurrence in the future. Please review your inquiries and automations for the time range noted above, to ensure that your guests have received all appropriate messaging. We apologize for the inconvenience this may have caused. We will continue to monitor the situation to ensure that all corrections made have been effective. If you have any further questions, please feel free to ask. We appreciate your patience, and thank you for being a Tokeet user.

  • Administrator

    We were able to re-send all the messages that didn’t send except for the ones that were time-based.

    To be on the safe side, we went back a little extra far so some messages may have been sent twice.

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