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Recurring expenses do not work

Scheduled Pinned Locked Moved Technical Help
recurringexpenses
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  • B Offline
    Brightleap Apartments
    last edited by 2 Sept 2019, 15:46

    • Description of the expected result
      Ticking the “Recurring monthly” box should cause the entered expense to repeat each month on the expense date.

    • Description (and/or screenshot) of the actual result
      Ticking the “Recurring Monthly” box does absolutely nothing. I have to manually add expenses every month just as before.

    2d8c2fc1-07dd-425b-ae65-8cb9a29d0050-image.png

    • Description of the impact to your business
      Increased admin time

    • Any workarounds you have tried or are doing
      It’s a checkbox, it only has 2 values and neither of them correctly create a recurring expense.

    • Comments about any known conditions that cause different behavior.
      None

    • The device, operating system, and browser you are using.
      Win10 laptop on Chrome 76.

    1 Reply Last reply Reply Quote 0
    • C Offline
      christian zaragoza STAFF
      last edited by 3 Sept 2019, 15:11

      Hi,

      We identified an issue with this new function at the end of last week and have pushed an update which should resolve this. Please monitor recurring expenses which are due to copy themselves and let us know if you are still experiencing issues.

      Thanks,
      Christian

      B 1 Reply Last reply 17 Jan 2020, 05:18 Reply Quote 1
      • B Offline
        Brightleap Apartments
        last edited by 29 Oct 2019, 04:27

        Recurring expenses still do not work.

        1 Reply Last reply Reply Quote 0
        • B Offline
          Brightleap Apartments @christian zaragoza
          last edited by 17 Jan 2020, 05:18

          @christian-zaragoza said in Recurring expenses do not work:

          Hi,

          We identified an issue with this new function at the end of last week and have pushed an update which should resolve this. Please monitor recurring expenses which are due to copy themselves and let us know if you are still experiencing issues.

          Thanks,
          Christian

          This STILL does not work. What’s the issue please?

          1 Reply Last reply Reply Quote 0
          • D Offline
            Duane Moderator STAFF
            last edited by Duane 2 May 2020, 10:11 5 Feb 2020, 10:11

            Hi. This issue is still being investigated by the team. At present, there is no timetable for resolution. I have requested an update from the team. We will followup when we have more information.

            1 Reply Last reply Reply Quote 0
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