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Tokeet emails go to spam

Scheduled Pinned Locked Moved Technical Help
tokeetemailsspam
8 Posts 6 Posters 1.6k Views
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  • K Offline
    Konstantinos Kiamos
    last edited by 22 Nov 2019, 15:41

    This post is deleted!
    J 1 Reply Last reply 22 Nov 2019, 17:34 Reply Quote 2
    • J Offline
      jtbennett STAFF @Konstantinos Kiamos
      last edited by 22 Nov 2019, 17:34

      @Konstantinos-Kiamos I’m going to try to put this in front of the developers. Hopefully you’re correct about it being a header issue and we don’t have to start routing through a new server…

      Thank you for bringing it to our attention.

      1 Reply Last reply Reply Quote 0
      • K Offline
        Konstantinos Kiamos
        last edited by Konstantinos Kiamos 26 Nov 2019, 11:26

        This post is deleted!
        1 Reply Last reply Reply Quote 0
        • R Offline
          Ryland Nelson
          last edited by 26 Nov 2019, 17:53

          Without fail every single email sent from tokeet will go to junk mail folder in any hotmail account. I’ve been reporting this for years and it’s always been ignored. Hopefully it will be fixed sometime In the years ahead?

          www.beyondbnb.ca

          1 Reply Last reply Reply Quote 0
          • K Offline
            Konstantinos Kiamos
            last edited by 12 May 2020, 22:47

            This post is deleted!
            G 1 Reply Last reply 29 May 2020, 06:23 Reply Quote 0
            • G Offline
              Glenn @Konstantinos Kiamos
              last edited by 29 May 2020, 06:23

              @Konstantinos-Kiamos
              Konstantinos… I checked in with Product Management and was told that they do intend to fix it… should be weeks not months away. Maybe sooner, but I don’t want to overpromise.

              ===== Glenn Mar / VP of Client Services =====

              1 Reply Last reply Reply Quote -1
              • W Offline
                Willem Jan Bakker
                last edited by 3 Jun 2020, 14:06

                Please solve this soon, also have this issue, Guests do not get my mails…

                1 Reply Last reply Reply Quote 0
                • R Offline
                  Rodney Townson
                  last edited by 20 Jun 2020, 11:32

                  I don’t think anyone would accuse the product support team of overpromising, yet alone over delivery.
                  User reports issue and provides analysis of cause (thanks, Konstantinos).
                  The cause is not addressed.
                  All that happens is the user gets asked to mark Tokeet mail as safe when they are the originator.
                  Six months later the user decides to chase the solution and is told to keep waiting as the Product Management team intend to fix it.
                  Is it in the schedule?
                  Is it being fixed?
                  Which month is the fix planned for delivery?
                  A vague reference to weeks not months is not very reassuring.
                  As the travel industry begins to open up, it would be appreciated if this long-standing issue could be fixed with some urgency.

                  1 Reply Last reply Reply Quote 0
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