BDC messages never come in to inquiry
Ryland Nelson last edited by
BDC guest messages used to come in to the inquiry /booking they were related to, and only sometimes they would come in not associated with the inquiry. The last week or so every BDC guest message comes in and creates a new inquiry. This sucks.
Brightleap Apartments last edited by
It's because they haven't implemented the BDC messaging API and instead rely on the booking.com email address. If you send the guest a message and they reply, it works OK, but if the guest sends you a new message via the booking on BDC it doesn't link together properly.
This has been an issue for me for ages though, not just recently.