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Automata - Multiple "Booking Confirmed" triggers for AirBnB bookings

Scheduled Pinned Locked Moved Technical Help
automatamultiplebookingconfirmedtriggers
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  • B Offline
    Brightleap Apartments
    last edited by Brightleap Apartments 9 Feb 2019, 15:42 2 Sept 2019, 15:41

    • Description of the expected result
      There should be only one “Booking Confirmed” event per booking

    • Description (and/or screenshot) of the actual result
      For AirBnB bookings, 2 “Booking Confirmed” events seem to fire every time. This makes all triggers which use that event fire twice, including messages to the guest. This has been going on ever since Automata was released.

    1d0b117b-1609-4d8e-958f-cacab5f3de74-image.png

    • Description of the impact to your business
      Makes us look amateur and unprofessional, and attracts complaints from guests

    • Any workarounds you have tried or are doing
      I have no control over the internals which trigger these events

    • Comments about any known conditions that cause different behavior.
      None

    • The device, operating system, and browser you are using.
      Win10 laptop on Chrome 76.

    1 Reply Last reply Reply Quote 0
    • G Offline
      Glenn
      last edited by 5 Sept 2019, 21:20

      Thanks, I’m going to ask our Automata Product Manager to look at this.

      ===== Glenn Mar / VP of Client Services =====

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      • A Offline
        Andrianna Admin
        last edited by 6 Sept 2019, 02:15

        @Brightleap-Apartments Thanks for reporting this. Last week, the Automata Team was able to resolve the issue of multiple triggers firing. Has this happened since then? If so, please reach out to us on Live Chat so that we can investigate further.

        I believe we touched base yesterday regarding Samuel’s case. This particular case was not related to the Automata issue we resolved earlier. In Samuel’s case, our system received two inquiry booked notifications. Each notification caused the booking confirmed trigger to fire.

        1 Reply Last reply Reply Quote 0
        • D Offline
          Duane Moderator STAFF
          last edited by 6 Sept 2019, 07:32

          Hi. We’ve messaged you via live chat in the app, as we require more detailed information that may be confidential. Thank you for your feedback.

          1 Reply Last reply Reply Quote 0
          • B Offline
            Brightleap Apartments
            last edited by 26 Sept 2019, 02:26

            This is still happening. I had one or two where it didn’t for a short period of time, then every AirBnB booking since has had this problem.

            D 1 Reply Last reply 3 Oct 2019, 10:12 Reply Quote 0
            • R Offline
              Ryland Nelson
              last edited by 26 Sept 2019, 15:18

              i have never had this problem

              www.beyondbnb.ca

              1 Reply Last reply Reply Quote 0
              • D Offline
                Duane Moderator STAFF @Brightleap Apartments
                last edited by 3 Oct 2019, 10:12

                @Brightleap-Apartments We’re seeing that the booking confirmation is actually coming in twice from Airbnb. That is the reason for the repeat firing of the triggers. I have sent you instructions via in-app live chat on how to proceed.

                1 Reply Last reply Reply Quote 0
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