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    BDC messages never come in to inquiry

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    bdcmessagesneverinquiry
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    • R Offline
      Ryland Nelson
      last edited by

      BDC guest messages used to come in to the inquiry /booking they were related to, and only sometimes they would come in not associated with the inquiry. The last week or so every BDC guest message comes in and creates a new inquiry. This sucks.

      www.beyondbnb.ca

      1 Reply Last reply Reply Quote 1
      • Brightleap ApartmentsB Offline
        Brightleap Apartments
        last edited by

        It’s because they haven’t implemented the BDC messaging API and instead rely on the booking.com email address. If you send the guest a message and they reply, it works OK, but if the guest sends you a new message via the booking on BDC it doesn’t link together properly.

        This has been an issue for me for ages though, not just recently.

        1 Reply Last reply Reply Quote 0
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