BDC messages never come in to inquiry

  • BDC guest messages used to come in to the inquiry /booking they were related to, and only sometimes they would come in not associated with the inquiry. The last week or so every BDC guest message comes in and creates a new inquiry. This sucks.

  • It's because they haven't implemented the BDC messaging API and instead rely on the email address. If you send the guest a message and they reply, it works OK, but if the guest sends you a new message via the booking on BDC it doesn't link together properly.

    This has been an issue for me for ages though, not just recently.