• Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Login

    Automata - Multiple "Booking Confirmed" triggers for AirBnB bookings

    Scheduled Pinned Locked Moved Technical Help
    automatamultiplebookingconfirmedtriggers
    7 Posts 5 Posters 1.7k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Brightleap ApartmentsB Offline
      Brightleap Apartments
      last edited by Brightleap Apartments

      • Description of the expected result
        There should be only one “Booking Confirmed” event per booking

      • Description (and/or screenshot) of the actual result
        For AirBnB bookings, 2 “Booking Confirmed” events seem to fire every time. This makes all triggers which use that event fire twice, including messages to the guest. This has been going on ever since Automata was released.

      1d0b117b-1609-4d8e-958f-cacab5f3de74-image.png

      • Description of the impact to your business
        Makes us look amateur and unprofessional, and attracts complaints from guests

      • Any workarounds you have tried or are doing
        I have no control over the internals which trigger these events

      • Comments about any known conditions that cause different behavior.
        None

      • The device, operating system, and browser you are using.
        Win10 laptop on Chrome 76.

      1 Reply Last reply Reply Quote 0
      • GlennG Offline
        Glenn
        last edited by

        Thanks, I’m going to ask our Automata Product Manager to look at this.

        ===== Glenn Mar / VP of Client Services =====

        1 Reply Last reply Reply Quote 0
        • A Offline
          Andrianna Admin
          last edited by

          @Brightleap-Apartments Thanks for reporting this. Last week, the Automata Team was able to resolve the issue of multiple triggers firing. Has this happened since then? If so, please reach out to us on Live Chat so that we can investigate further.

          I believe we touched base yesterday regarding Samuel’s case. This particular case was not related to the Automata issue we resolved earlier. In Samuel’s case, our system received two inquiry booked notifications. Each notification caused the booking confirmed trigger to fire.

          1 Reply Last reply Reply Quote 0
          • DuaneD Offline
            Duane Moderator STAFF
            last edited by

            Hi. We’ve messaged you via live chat in the app, as we require more detailed information that may be confidential. Thank you for your feedback.

            1 Reply Last reply Reply Quote 0
            • Brightleap ApartmentsB Offline
              Brightleap Apartments
              last edited by

              This is still happening. I had one or two where it didn’t for a short period of time, then every AirBnB booking since has had this problem.

              DuaneD 1 Reply Last reply Reply Quote 0
              • R Offline
                Ryland Nelson
                last edited by

                i have never had this problem

                www.beyondbnb.ca

                1 Reply Last reply Reply Quote 0
                • DuaneD Offline
                  Duane Moderator STAFF @Brightleap Apartments
                  last edited by

                  @Brightleap-Apartments We’re seeing that the booking confirmation is actually coming in twice from Airbnb. That is the reason for the repeat firing of the triggers. I have sent you instructions via in-app live chat on how to proceed.

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post

                  Latest Topics View All

                  • KanzaK

                    Tokeet integrated with Touch Stay.

                  • DuaneD

                    Disaster Online chat - Fakhar

                  • DuaneD

                    Taxes not being charged on some invoices

                  • KanzaK

                    Tokeet integrated with GuestFlow!

                  • KanzaK

                    Tokeet integrated with Trip.com

                  • DuaneD

                    Request to book AIRBNB

                  • DuaneD

                    API Airbnb, properties wit status "Unknown"

                  • nauman shahzadN

                    Introducing a new Bedroom occupancy Strategy within Rategenie±

                  Popular Tags View All

                  tokeet
                  49
                  rategenie
                  48
                  updates
                  39
                  integrated
                  28
                  integration
                  22
                  2022
                  18
                  introducing
                  15
                  airbnb
                  13
                  Tokeet
                  Our Products
                  AdvanceCM | Tokeet | Rategenie | Automata | Signature

                  Copyright 2002-2025. Tokeet.com. All Rights Reserved.