Welcome to the Tokeet Community

@Irina-Sheshina Thanks for your message. The new UI gives you the control to manage rentals where you would like to stop using Rategenie rates. You can enable/disable Rategenie rates now using our new ‘Managed by Rategenie’ toggle on the rental list view. Here is the help document to perform such an operation. https://rategenie.io/help/rentals/managed-toggle Thanks

@Leonardo-Martinez said in API link with Home Away: @Duane Hi Duane. Any update on the HomeAway API? Hi Leonardo. We have been given a timeline of Fall by Homeaway. That is the latest information available at this moment. We would like to move faster, but we must work with their schedule. Please let us know if you have any further questions. We’re happy to help.

@Lydia-Ebbs Hi Lydia, please reach out to our support team via live chat or email (support@tokeet.com) so that we can review your account and investigate further. Thanks.

@Steve-Barton Hi Steve, this function is not currently available via the widget so we went ahead and submitted an enhancement request for it. Thank you for your suggestion.

@Pavlos-Skoufis Links to the old Tokeet invoices are now available. They can be found on the Billing History page, under the ‘Tokeet Invoice’ column. These invoices will include your VAT ID.

@Irina-Sheshina Have you configured the reCAPTCHA on your website? This will help to prevent automated spamming of your inbox. You can [follow the steps in this guide](link url) to complete the process.

yes, the platform is presenting issues right now. I believe the technical team is working on this.

Hi. Thank you for bringing this to our attention. We have deployed a fix. Please clear your browser cache, and sign back into Tokeet in order to restore your hold events. Your channel calendars should not have been affected, but we advise that you check anyway, to verify. Please contact support via in-app live chat, if you encounter any difficulties. It will allow for easier ticketing and tracking.

@Infinity-Apartments said in Italy 6 months free fees for CoVid: @Duane can I ask why this wasn’t offered to the UK business Hi. This offer was made in direct response to the dire situation that was facing the Italian economy at the time. That was the only country that received such an offer. They got hit hardest and earliest. Other countries suffered later, and we assisted users on a case-by-case basis. However, at the time, we felt a need to provide users in Italy with assistance, as it was not yet known how bad things would get globally.

We too, have this issues. We are stressed because could have overbooking and also need see the informations we write on the hold events.

@Leonardo-Martinez Hi. This is actually already ticketed, and we have been in touch with the RemoteLock team. However, COVID has set the development of this integration back some months. I can not give you a timetable for when it will be released. We already began work on the integration, so when we are able to restart development, it will need to be beta tested before release. When that will be in unclear. We will make an announcement before we begin the closed beta. Thank you for your patience.

Hi @Glenn , This was a lovely and really appreciate initiative. However, I discovered 6 days ago that I paid all the fees and no one is answering me about this issue. I’ve been told that this was on request but Kwesi Steele’s message in here is clear: “no action is needed on your part”. All the fees have been withdrawn from my credit card although I am located in Rome (Italy).